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CIB-Securities Services Operations-Trade Lifecycle Analyst- Team Leader

6.00 to 8.00 Years   Mumbai City   15 Oct, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position Responsibilities

  • Supervisory responsibilities for trade instruction capture and processing, trade related issue resolution.
  • Ensure timely capture of trades, investigate, and resolve unprocessed trades, trade-related breaks in accordance with the established work practices and procedures
  • Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe
  • Serve as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
  • Validate high value transactions per stratification grids daily
  • Work with various internal teams such as Client Facing Teams, Reference Data Team, Securities Lending, Broker Facing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
  • Manage team providing leadership and oversight.
  • Partner within the CICM trade Ops team and across the team to ensure the end-to-end process is completed appropriately. Responsible for final signoff
  • Respond to and resolve client inquiries on a timely manner
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
  • Partner with client service teams to help change client behavior where required to remove manual processes.
  • Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • Ensure all day to day queries dealt with within required SLAs and escalate issues.
  • Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready
  • Follow JPMorgans established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
  • Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
  • Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
  • Active involvement in projects within the team
  • Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
  • Update KPI and KRI s daily
  • Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
  • Plan and Track training needs and programs for people development
  • Regular one on one and skip level meetings
Qualifications
  • Bachelor -s degree required (business discipline preferred)
  • Minimum 6-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
  • Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
  • Working Knowledge on latest tools such Tableau, Alteryx, Xceptor, Signavio, Python will be preferable.
Core Abilities
  • Excellent prior custody, markets, or executing brokerage operational experience
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize, and prioritize work
  • Experience of working on multi-stream programs
  • Strategic thinking coupled with practical execution
  • Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls
  • Ability to manage through a changing business landscape
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly
People and Communication
  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
  • Leadership with proven ability to manage by influence to promote change
  • Proactive in identifying and escalating issues
  • Leadership / Teamwork: Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams
  • Manage Disagreements: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions
Business and Subject Matter Knowledge
  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives, Repo
Education and Certifications Bachelors Degree required or equivalent,

Keyskills :
salescustomer relationsslaqualitycoachingroot cause analysisroot causefixed incomedrive changefund servicesreference datatraining needsstatements of work sow

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