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Client Facing Team - Vice President

12.00 to 15.00 Years   Mumbai City   15 Oct, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The Custody Middle Office Client facing team, Mumbai, India consists of cross-product, functionally aligned teams to support Global Custody clients on Trades, Cash, Foreign Exchange and Asset Servicing enquiry streams and the Team is expected to have a proactive approach towards service delivery.Core Requirements:

  • Financial Services background within Custody or Investment Bank environment with 12-15 yrs of experience in Trade Management / Cash Management Or Asset Services domain.
  • Strong Executive presence & interpersonal skills
  • Strong Business communication skills both verbal and written
  • Demonstrates strategic and analytical thinking
  • Successful performance in a risk based environment with a proven track record of risk reduction
  • Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently
  • Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment
  • Must have good knowledge of Microsoft Office skills: Excel, Word and PowerPoint, Tableau (added advantage)
  • Strong time management skills required to meet the internal and external deadlines/cutoffs
  • Shift - EMEA/ Late EMEA.
Key Responsibilities
  • Has to be extremely client-focused and result-oriented in approach. We are looking for a Client Services Manager who can help maintain existing business with current and act as liaison between the client & the Bank to remediate issues.
  • Hands on Manager with sound People Management skills and focus on grooming and developing diverse talent
  • Exhibits boundary-less behavior, proactive and ability to work with Global teams in a matrix organization environment
  • Ability to see the big picture and escalate quickly during critical situations
  • Should possess experience of working on voluntarymandatory Corporate Actions or Income related processes OR
  • Trade management/ Cash management
  • Day to day inquiry management & resolution of escalated client exceptions. On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls
  • Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy
  • Work alongside a team of 10-15 professionals with managing day-to-day efforts
  • Host Review meetings with the client(s) & drive improvement/ efficiency opportunities.
  • Execute forward thinking to maintain response quality and completeness to prevent case reopening.
  • Publishing / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behavior. Ensure follow up and escalate for all ageing items.
  • Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.
  • Identify and innovate any process / procedural changes required as driven by the clients, markets or business functions.
  • Ideas for process improvement and partner with internal stakeholders to closure
  • Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls.
  • Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
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Keyskills :
middle officeautomationbusiness communication skillspeople management skillscost controlcash managementproject managementglobal custodyglobal teamsasset servicing

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