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Client OnBoarding & KYC recertification

1.00 to 3.00 Years   Mumbai City   30 May, 2020
Bnp Paribas
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

To oversee the client on-boarding and recertification (KYC & Regulatory requirement) process, acting as the point of contact to address recertification related matters for clients, and to coordinate with all the involved teams and departments.Direct ResponsibilitiesManage and lead client on-boarding and KYC recertification

  • On-boarding - understand the purpose of each client on-boarding request from RM, define the requirements as per bank policy and coordinate
  • Recertification - facilitate and coordinate recertification process in line with bank policy with due coordination and affirm priorities.
  • Coordinate with all stakeholders to manage delivery per bank policy
Ensure clients receive the highest standard experience
  • Correspondent between client, business, and internal functions as a SPOC.
  • Handhold the client throughout journey
  • Collection of all required document from clients & RM
  • Effectively communicate the status to clients and internal stakeholders
Empowered to oversee the element of operational level agreement internally
  • Pre-empt on-boarding or recertification process anticipate blocks, add-on work and escalation as required necessary
  • Handle related inquiry quickly and professionally to reduce any delay in the process
Efficient & effective coordination with all internal teams
  • Communicate and coordinate with all internal functions involved in the process, such as Data Officer, Data Controller, Screener, Investigator, Senior KYC Officer, etc.
  • Oversee internal teams involved with the process and ensure defined KPIs are met
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
Maintain and report information on services and quality provided to clients
  • Manage the pipeline and status tracker
  • Implement and maintain KPI
  • Regular activity report and indicators to the regional & global management
  • Coordinate with relevant teams to put in place processes and procedures to ensure that issues do not reoccur
CRM team management
  • Create, implement and manage team s resources, casework assignment, daily operational objectives and processes
  • Engage closely with service centre team to ensure delivery according to pre-defined KPIs for all onboarding & recertification requests
  • Escalation point for any roadblocks and issues
  • Motivate and provide leadership ensuring delivery of high standard of team work and client experience (internal and external)
Contributing Responsibilities
  • E2E Lead Time
  • Zero Overdue
  • Client Experience
,

Keyskills :
kyc e2e onboarding YCrecertification

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