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Customer Care Executive

0.00 to 4.00 Years   Mumbai City   23 Jun, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaHospital Management / Director
EmploymentTypeFull-time

Job Description

    • conducting customer satisfaction surveys to understand what areas of the companys services need improvements
    • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
    • curating streamlined email and social media communication mediums for offers, updates and much more
    • dealing with customer issues and churning out an easy-to-follow solution
    • managing payment and delivery of customer orders
    • helping customers choose the right product for their requirements and budget
    • handling customer concerns and complaints in a timely manner
    • informing customers of upcoming promotions or deals
    • establishing a positive rapport with all clients and customers in person or via phone
    • forming reports based on customer satisfaction statistics and helping their team to develop new skills
    • fixing appointments based on the availability of customers and clients
    • interacting with customers to ensure they have a desirable and shareable experience
    They often pass on customer service data to higher authorities, which leads to significant changes within the customer service departments response guides and in-house processes.

Keyskills :
telecallingoutbound calling

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