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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Customer Service (Domestic),Sales / BD |
| EmploymentType | Full-time |
Show More We offerThis position is expected to build relation with customers and delivering according to the commercial and operational targets defined by the Team Leader.The incumbent is also responsible for the polite communication of informed product specifications and premier customer service.Show More Key responsibilitiesConsignees Deliver as per SOP Reporting to destination / origin using MIS Customer service Exception management Shippers Coordinating day to day contract Customer assistance Ensure all booking FCR / CLR /are done using Shipper portal Operational coordination Assisting in accounts receivables (coordinated with OTC) Timely and correct MODS update (as per procedure with GSC) Other Responsibilities Improve process and productivity Documentation and its dispatch Telephone etiquette Thorough system knowledge Live our values Key Performance Indicator Operations Objectivesa) Booking Timelinesb) Timely Approvalsc) Shorter dwell time of cargo & faster stuffingd) ASN (where applicable)e) BL release (as per Client requirement)f) Document Dispatch (as per Client requirement)g) CS Timelinesh) Operational Stability & back-up planningi) DQ Monitoringj) having checks & balances for all processes Commercial Objectivesa) Sell LSS & Truckingb) Adhoc Charges (Late bookings / manifests / cargo receiving / FCR Release / warehousing)c) Accommodating Shippers & consignee requests wherever possible Outstanding DSO Collection Invoicing on ETDShow More We are looking forEducation: Bachelors degree or equivalent in business or related fieldExperience: Minimum 2 year of experience in handling SCM / FF customerLanguage: The position requires excellent English in written and verbal communication skillsOthers: Proactive, Self Starter who can work alone and extend support to colleagues Good problem solving skills with the ability to anticipate and resolve problems Ability to spot opportunities and provide inputs to sales team. Assertive with a professional attitude Strong people management skillsShow More,
Keyskills :
dsosalescargobookingsproblem solvingaccounts receivablepremierpeople managementchecksshippersclrenglishcan work alonescmbusinessverbal communicationdispatchreportinglssmods