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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Role -, We are looking for a high-performing Customer service professional for VIP SHAADI who is self driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadis new business VIP. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.What you will do in this roleManage post-sales experience and service of premium members of VIP Shaadi.Ensure accurate identification of the clients requirements and helping them find the right match with a seamless best in class experience over the phoneJointly prospect and shortlist suitable matches for the member.Represent the member and connect with desirable prospects.Facilitate meetings with only consented and relevant matches for the member.Renewal of membershipMaintain a good rapport with customers.To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients.Ensure adherence to service delivery standards and excellence in service.Needs to be partner with the clients in their search for life partnerInvolve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.What you should have3 years of relevant customer service experience.Extremely detail oriented and ability to organize.Strong integrity and work ethicsEffective communication skills verbal and written.Clear diction and clarity in speech.High on Emotional QuotientAn abundance of patience and persuasionMinimum Qualification HSCBrownie PointsBachelors Degree.Fluency in Regional language. (Gujarati/ Tamil/ Telugu/ Kannada/Malayalam/Punjabi/Bengali)
Keyskills :
customer serviceupsellinginternational bporetention