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Customer Service Advisor

1.00 to 6.00 Years   Mumbai City   01 Dec, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

Greetings from Tech Mahindra !We are currently hiring people with at least 6 months of BPO experience for Customer Service ExecutiveNeed Immediate JoinersFreshers or people with NON BPO experience do not apply.-People who are a having experience with proper IVR calling system in Banks, Edutech Companies can apply.*Location- Malad*ELIGIBILITY1) Graduates/HSC candidates with a minimum of 6 months of domestic/International BPO experience in Voice2) SSC with a minimum of 1 year of international BPO experience in Voice3) Age Limit is 18-44yrs*Responsibilities of candidates include:

  • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
  • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions are taken on customer requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
Process- UK/AustraliaShift- 24*7Week-off- 2(rotational)**Voice Process**Excellent communication skills in English for the voice process.Salary : Good hike on last drawn Salary + Floor Incentives + OTKINDLY NOTE ALL THE JOINERS ARE ELIGIBLE FOR CENTRALISED PICKUP AND DROPFACILITYTransport Boundaries are as follows:Western line : Churchgate - VirarCentral line: CSMT - ThaneHarbour line: CSMT VashiInterested candidates can call Janet Gomes on ********** or can mail their cvs at***********@techmahindra.comThanks & Regards,Janet GomesHR Team,Tech Mahindra Business Services LtdSpectrum Towers, Mindspace, Chincholi Bunder Link Road,Malad (West). Greetings from Tech Mahindra !We are currently hiring people with at least 6 months of BPO experience for Customer Service ExecutiveNeed Immediate JoinersFreshers or people with NON BPO experience do not apply.-People who are a having experience with proper IVR calling system in Banks, Edutech Companies can apply.*Location- Malad*ELIGIBILITY1) Graduates/HSC candidates with a minimum of 6 months of domestic/International BPO experience in Voice2) SSC with a minimum of 1 year of international BPO experience in Voice3) Age Limit is 18-44yrs*Responsibilities of candidates include:
  • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
  • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions are taken on customer requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
Process- UK/AustraliaShift- 24*7Week-off- 2(rotational)**Voice Process**Excellent communication skills in English for the voice process.Salary : Good hike on last drawn Salary + Floor Incentives + OTKINDLY NOTE ALL THE JOINERS ARE ELIGIBLE FOR CENTRALISED PICKUP AND DROPFACILITYTransport Boundaries are as follows:Western line : Churchgate - VirarCentral line: CSMT - ThaneHarbour line: CSMT VashiInterested candidates can call Janet Gomes on 8097016671 or can mail their cvs atJanet.Gomes@techmahindra.comThanks & Regards,Janet GomesHR Team,Tech Mahindra Business Services LtdSpectrum Towers, Mindspace, Chincholi Bunder Link Road,Malad (West).

Keyskills :
bpocustomer servicecustomer carevoice processchat processinbound processuk processretentioninternational bpo

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