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Customer Service Agent

0.00 to 5.00 Years   Mumbai City   12 Aug, 2022
TECH MAHINDRA BUSINESS SERVICES LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for professionals to work with us as a Customer Relations Advisor- Take ownership of customer issues- Troubleshoot problems and see them through to resolution- Escalate unresolved issues to the appropriate internal teams- Collect prompt and accurate feedback from customers- Document knowledge in the form of solution articles- Identifying customer needs and helping customers use specific features- Analyzing and reporting product malfunctionsDesignation : CSAProcess : UK/IRL/AUSType : International Voice/ Chat process (Customer service)Salary : 25k-40k in hand (basis experience/last drawn salary and other factors)Eligibility Criteria for Voice/Chat Process :* Minimum 6 months of experience into a Chat/Voice process.Job Location : Mumbai - Malad west.BENEFITS-* Company standard Salary hike + Incentives.*Pick-up & drop facilities. (subject to boundaries)Transportation boundary:Western Line : Churchgate-VirarNeed candidates with excellent communication skills and decent customer support knowledge.Central Line : Mumbai CST-ThaneHarbour Line : upto VashiLooking for immediate joiners.Please call or drop in your cv hidden_emailhidden_mobile.

Keyskills :
fluency in englishcustomer servicetroubleshootingbpo

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