Customer Service Executive / Sr. Executive

0.00 to 3.00 Years Mumbai City 21 Jan, 2022

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Job descriptionCandidate needs to manage calls from customers regarding orders, inquiries, complaints, trouble shoot customer service problems and provide general information. Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for AHT, Quality, Productivity, Schedule AdherenceQualification / Eligibility Criteria: (Pre-Requisite)

Graduate in any discipline
Undergraduate (10 2) with min 6 months of work experience
Language capabilities - English (Written & Verbal)

Required Skills:

Compassion - Understands and responds appropriately and respectfully to emotional components behind responses: Empathy and Apology
Customer Centricity - The mindset of highest value for the customer always willingness to help, demonstrate ownership, and attention to details
Composure - Stays calm under pressure: Courteous, and Professional
Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
Ability to understand the customer problem and provide solution or information as per company policies and process
Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
Good understanding of etiquette for written communication (both email and chat)

Keyskills :
customer engagementservice leveltroubleshootingcustomer servicetyping speedcustomer experienceslascustomer service executive

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Customer Service Executive / Sr. Executive

Job Description

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