Customer services (Grievance Management)

2.00 to 7.00 Years Mumbai City 27 Jan, 2023

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Insurance
Functional Area	Others
EmploymentType	Full-time

Job Description

Urgent OpeningRole:Customer services (Grievance Management)Experience: 2 Years+Location : MumbaiJob DescriptionRole Purpose: Handling senior management and mis-selling escalationsKey AccountabilityManaging senior management cases and ensure cases are closed on priorityHandling escalations pertaining to Mis-selling and fraudAdherence to TAT of cases (regulatory and internal)Complete investigation of cases along with root cause analysisIdentify process gaps and liaise with stakeholders for closureHighlight insights / feedback received from customersAdhoc data requirement or assignmentEducational Qualification :Competencies (Knowledge & Skills) :Good communication skillsGood excel skillsSound knowledge of the insurance processes and systemsInterested Candidates Share resume at hidden_email

Keyskills :
customer serviceescalation managementgrievance management

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Customer services (Grievance Management)

Job Description

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