Customer Support Executive

1.00 to 2.00 Years Mumbai City 25 Nov, 2022

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Dear Candidates,We have Opening for Customer Support ExecutiveRoles & Responsibilities:-Proven customer support experienceStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectivelyIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersProficient in MS ExcelRegards,Team HR

Keyskills :
customer supportcustomer service

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Customer Support Executive

Job Description

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