Customer Support Representative

0.00 to 1.00 Years Mumbai City 25 Nov, 2022

Echobooom Management & Entrepreneurial Solutions Private Limited

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Advertising / MR / PR / Events
Functional Area	Customer Care Executive
EmploymentType	Full-time

Job Description

Manage large amounts of incoming phone calls.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Strong phone contact handling skills and active listening.
Ability to multitask, prioritize, and manage time effectively.
Excellent communication and presentation skills.
Familiarity with CRM systems and practices.
Bachelors Degree.

Keyskills :
customer careinterpersonal skillscustomer servicecommunication skillscrm

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Customer Support Representative

Job Description

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