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Deputy Manager

3.00 to 5.00 Years   Mumbai City   17 May, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Motivating and inspiring the team to surpass their potential.
  • Improving the team and facilitating the communication among the members of team.
  • Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
  • Creating sense of ownership within the employees and resolving employee issues, if any.
  • Encouraging, supporting, and motivating actively ones peer team.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Monitoring, organizing, and coaching team on a day-to-day basis.
  • Communicating the companys purpose, core values, vision to the front employees.
  • Ensuring that the employees follow their schedules properly as designed.
  • Striving for new ways continually, to increase the opportunities of sales.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Facilitating cross-functional communication within employees for improved working condition.
  • Creating a conducive work environment for all the call centers employees.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.
Location: Mumbai Branch: Mahape Experience:3 - 5 yearsSalary Range:As per industry standardFunctional Area:Team Leader -(NonTechnical)Employment Type:PermanentDesired Candidate Profile:
  • Bachelors degree in administration, commerce, management or any related field from an accredited institution.
  • Experience in call center activities.
  • 4 years of experience of Telesales, minimum 2 years as a Team Leader.
,
  • Bachelors degree in administration, commerce, management or any related field from an accredited institution.
  • Experience in call center activities.
  • 4 years of experience of Telesales, minimum 2 years as a Team Leader.

Keyskills :
customer servicecoachingcontinuous improvementmisdocumentationfinanceinsurancetelesalecall centercrossfunctional communication

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