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Desktop Support Engineer(Mumbai, Navi Mumbai)

2.00 to 3.00 Years   Mumbai City, Mira Bhayandar   16 Aug, 2022
Shivoham InfoSolutions LLP
Job LocationMumbai City, Mira Bhayandar
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

    Candidates who are interested please do reply with updated CV on below mentioned Mail IDKey Responsibilities:
    • Technical support Desktops, Laptops, Network devices , Installation of relocated /migration of Desktops & other devices
    • Microsoft Windows 7, Windows 10 with strong technical skill to install, configure and troubleshoot operating system issues by analyzing System Event logs/ system behavior and / or performing various updates/ upgrades instead of just formatting the machine.
    • Technical support Application software for Desktops/Laptops
    • Troubleshooting skill on Microsoft Outlook 2007/ 2013 and MS Outlook 2016
    • Technical support O/S related patch upgrades & compliance agent & Virus control
    • Maintenance of security controls in Desktops/Laptops
    • Monitoring & updating latest Anti-Virus definitions & security patches for all deployed endpoints & Working on virus infected pc and cleaning the Desktop/Laptop/Thin Client/MAC devices
    • Closing calls within SLA
    • Escalation Management & Knowledge Management
    • Guaranteed SLA uptime for all calls (95%)
    • Vendor coordinator for Desktops/Laptops problems
    • Attending and managing the user calls
    • Coordinating and Updating Desktops movement (CMDB)
    • Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)
    • Keeping track of SLA for all calls
    • IIS / SQL Server issues troubleshooting
    • Coordination for Security Audits
    • Skilled enough to diagnose the hardware issues specific to Desktop, Laptop, Printers, and Scanners.
    • Evaluate the need of the job/ seriousness of the job requirement
    Mandatory Requirement -Minimum 2+ Years of experience in IT support function.Good communication skills, willing to work in shift (6 days a week, Saturday & Sunday mandatory working, week off will be 1 working day (Monday to Friday))Ability to resolve issues within the SLA and work on the daily tickets and requests.Please send your latest resume with current salary, expected salary and Notice Period to hidden_email.If your colleague or friends wish to change the job please forward mail to him and tell to contact on Mobile No.hidden_mobile.Regards and Thanks,Ms. Sushma.HR Recruiter.Shivohami Infosolutions LLPMobile No.hidden_mobile.hidden_email

Keyskills :
server supportlanwindows osdesktop troubleshootingoutlook configuration

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