Digital Design Business Analyst

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe successful applicant will responsible for using instructional design methodologies and functional best practices to design and develop end user content for system such as SAP, Oracle, and other Legacy systems to support the global effort to ensure that employees are self-served with content that is well utilised.

• Work with Subject Matter Experts, application owners and key stakeholder to drive content deployment for each programme/application
• Create quality user content for programme/application to ensure that a high adoption rate is maintained
• Work with the Change Adoption Team to:
  • Align content with business requirements
  • Review the content, feedback to drive adoption rate of the application
• Work with GPS to identify user pain point themes which can then be addressed via better content, content placement and content accuracy.

Tools and Content Maintenance:

• Assist in the creation and on-going maintenance of the existing content for HR application
• Ensure that tool set is current with any updates from the vendor(s).

Content Development:

• Collaborate with Subject Matter Experts (SMEs), application owners and key stakeholders across different regions to design and develop learning objects for multiple channels including instructor-led, virtual classroom, web-based training to ensure that application adoption rate is maintained at a high level
• Leverage adult learning models in the execution of content design and when developing activities for the global user base
• Use leading instructional design tools to develop engaging, reusable learning objects
• Manage assigned work against defined project timelines; reporting progress periodically to Change Adoption team and/or other stakeholders
• Identify opportunities and develop approaches to continuously improve the quality of content and instructional design
• Serve as peer quality reviewer for fellow instructional designers, SMEs or other content contributors
• Work with local teams to adopt methods and processes for developing user relevant content

Content Delivery:

• Work with SMEs and key stakeholders to ensure that content has undergone proper review process
• Transit new / updated content to production environment
• Assist in the administration tasks related to existing in-house learning management and learning content management systems (Saba, future SuccessFactors Learning module, etc)

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• HR Service Delivery Design Lead, Transformation Office Lead, Programme Manager, Product Owner, Vendor and the rest of the HR Service Delivery Modernisation team
• HR for HR, Country Heads of HR, HRBPs, CoE Leads, HR COO team
• Internal communications team, Corporate Communications team, Subject Matter Expert employees
• Key Functional Partners: ITO, Finance, Compliance, Legal and Risk

Other Responsibilities

• Work with platform and project owners to produce formatted training materials to ensure quality, consistency and accuracy
• Work closely with key stakeholders, programme and project managers to regularly update project and communicate any training plans and the status of execution
• Ensure the Bridge website for specific project/ platform is updated and aligned to the Training, Learning and Adoption plan and the Change and Engagement plan; this includes monitoring and responding to user comments/ feedback
• Work with the Change and Engagement Managers to plan and time training-related broadcast messages, blogs, events and announcements.
• Work with local training coordinators or resources to ensure that logistics for any training activities / events are considered

Our Ideal Candidate

• Experience and qualification in Adult Education, Instructional Design, Instructional Technologies or similar program
• Experience in learning design, content development, content deployment and evaluation for business and or international audiences
• Proficiency in Microsoft Word, PowerPoint and Excel
• Experience working with at least one or more of the following enterprise tools (i.e.SAP Enable Now, WalkMe, SAP Workforce Performance Builder, Ancile uPerform or Infopak)
• Exposure or related work experience with an ERP system (i.e. SAP, Oracle, etc.)
• Experience managing a project and facilitating meetings and working sessions to review and confirm the content
• Excellent interpersonal skills, team-oriented approach and ability to establish rapport quickly and collaborate effectively with all employee levels
• Excellent communication skills: written, presentation and speaking

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
customer relationsdocumentationrequirementsfunctionalbusiness requirementssubject matter expertscontent management systemserp systemmicrosoft wordcontent designlegacy systems