Director, Operations

Job Description

We were also recently ranked #18 in the top 25 Best Small & Medium Workplaces in Asia 2018, a study conducted by Great Place to Work InstituteLocation:Andheri East, MumbaThe opportunity:The role involves operational and functional leadership for a single or group of client accounts in a high-end, medical and scientific communication business serving global pharma, device and bio-tech customers.You will be accountable for ensuring client satisfaction and meeting operational KPIs for your assigned global delivery team through management of delivery, implementation of quality control processes, issue resolution, optimal work flow processes, people management and partnership with support functions.This is a key operational position critical to the achievement of our long-term vision and will report to the Vice President, Global Operations.Roles & Responsibilities:To elaborate, your areas of work will include the following:Team management

• Lead a global delivery team comprising scientific directors, medical writers and project managers to produce high quality scientific deliverables for the designated client, while ensuring adherence to quality, timelines, and efficiency objectives
• Ensure alignment of global team, sharing of best practices
• Ensure that the correct resources are assigned to projects to ensure high quality deliverables
• Lead project and task prioritization, workload distribution and resource planning to ensure adequate assignment of resources to projects
• Manage performance, set direction, align and motivate team members to achieve set goals and objectives
• Supports the development of functional and scientific excellence by collaborating with central quality and training function

Client delivery and stakeholder management

• Understand client expectations both at a macro and micro level and transfer client perspective to the team
• Build productive and influential relationships with key client stakeholders
• Be part of governance meetings
• Understand and manage client expectations with regard to scope and timelines
• Ensure workflow processes are agile to respond to changes in the clients expectations or environment

Operational metrics

• Ensure optimal capacity utilization while focusing on quality of allocation (right resources for projects)
• Ensure earned revenue targets for the team are met

What s in it for you

1. Global exposure: We work with the top 10 Pharmaceutical companies across the globe. So you can be assured that you get the best experience in terms of the profile you handle.
2. Culture & Team: We never stop recruiting the best people because without an amazing team nothing is possible. People at CACTUS are awesome to work with, driven, smart and know how to get things done like nobody else.
3. Learn & Grow: Our goal is to keep you as long possible and help you build a career with us. We do this by creating an environment where you will grow both personally and professionally.
4. Satisfaction & Recognition: With some of the biggest names across the globe as existing clients, doors will open and conversations will flow. You will see the results of your efforts translate into maximum impact. With a competitive salary and our recognition programmes, you will be rewarded for your success.

So how do we know that s you You have the personality and the experience:

• 3+ years of experience in an operations role preferably within the medical communications industry or in an agency setting
• Prior experience in leading and managing a global, diverse, talented and high value team
• Passion and desire to create a work environment where highly skilled people can deliver to their best
• Track record of driving execution in a growing environment
• Strong customer focus
• Excellent decision-making and influencing skills
• Strong execution focus
• Excellent communication skills and the ability to manage the expectations of multiple stakeholders both internal and external

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Keyskills :
stakeholdermanagement projectmanagers peoplemanagement resourceplanning scientificwriting internationalwork clientsatisfaction capacityutilization ongtermvision