Field Service Engineers vacancy

Job Description

TranscriptMy team at Beckman Coulter is responsible for PROService, which is our remote diagnostics system, which is used by our call center and service engineers to help customers resolve issues with their instruments. During the pandemic, this has become a necessity since our FSEs are not able to visit all sites immediately and this has actually helped them a lot in resolving customer issues and keeping the labs up and running, which of course the customers appreciate since their testing volumes have gone up. So this is how my team has been pitching in and its actually been very relevant during the COVID situation over the last eight months.PausePlay% buffered 00:0000:47UnmuteMuteSettingsCaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabled Portugu sPT DeutscheDE EnglishEN Espa olES Fran aisFR ItalianoIT NederlandsNL RU ZH SwedishSVExit fullscreenEnter fullscreenSorry, your browser doesnt support embedded videos.Video length: 47 seconds 0:47We asked Santosh, Director R&D:QHow does the work of Associates across your department/function impact customers Employee Q&AJOB DESCRIPTIONJOB TITLE: FIELD SERVICE ENGINEERLOCATION: Goa WONDERING WHAT S WITHIN DANAHER TAKE A CLOSER LOOK At first glance, you ll see Danaher s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms life sciences, diagnostics, water quality, and product identification. Career development is important to us - you ll find associates who are as certain about their impact as they are about where they re headed next. You ll find the Danaher Business System, which makes everything possible. You ll also see a company that investors trust our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. We hope you ll see yourself here, too. What you find at Danaher and within yourself might just change the world. WHO WE ARE: Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that helps consumer ensure product safety and improve their productivity.THIS JOB IS A UNIQUE OPPORTUNITY TOThis is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to. WITHIN YOUR ROLE YOU WILL:
• Attend breakdown calls in the region
• Raise request for parts and close transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipment s on site
• Completing Preventive Maintenance as per schedule
• Promotion of Service Contract & consumables
• Demonstration of products to customers
• Imparts training to the customer
• Update service report in Oracle
• Identifying potential parts requirement and get quote submitted and collect Purchase Order
• Identifying potential equipment requirements and generate Service Leads for sales team
WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:
• Ability to work well independently and exercise appropriate judgment under general direction.
• Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
• Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
• Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
• Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
OUR CORE VALUES : At Danaher, we re driven by a sense of wonder for what we can create and what we can become. Here, you ll accelerate your career while driving innovation that improves lives. You ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.Our Shared Purpose Helping Realize Life s Potential expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Values define the fundamental beliefs that guide our actions. The Core Behaviors* enable our values and Shared Purpose, powered by DBS as our proven system for achieving success at Danaher. Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:
• Education Diploma / Engineering in any stream.
• 4+ years of field service experience.
• Fresher with excellent communication skills.
• Should be familiar with Local language
OUR OFFERWe offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at [OPCO], gives you access to a robust career development process and challenging, stretch opportunities. Listen to our voices: https://jobs.danaher.com/global/en/our-difference .UNSOLICITED ASSISTANCEWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available hereWhen you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
audio masteringautomationcommissioningbusiness systemtroubleshootingproduct safety