Head, Issues Management

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThis role is responsible for proactive issues management within the Corporate Affairs, Brand & Marketing function, anticipating issues and trends, preparing for future challenging and seizing opportunities.Strategy

• Lead the development and implementation of a reputation management strategy that protects and promotes Standard Chartered s reputation and work closely with the Group Head of CABM, CEOs and Senior Leaders in the bank to ensure consistency with group and business strategy, brand values and ambition.
• Help define and lead on the implementation of strategies to protect and promote the reputation of the Bank, partnering with media relations, corporate responsibility, community relations and investor relations, and people & culture communications to engage colleagues, as needed.
• Support the Global Head of Corporate Affairs to minimise the reputational impact on the Group as a result of negative stories, events or campaigns, learning lessons from prior incidents and using insights to inform a proactive future strategy.

• Synthesise reputational themes and issues from the external environment, identify potential threats or opportunities, and act as the eyes and ears of the Bank, escalating issues appropriately.

Corporate Affairs

• Sound knowledge in reputational issues and trends emerging both inside and outside the company, supporting in related communications to the CABM MT, CEO and board where relevant.

• Work closely with regions and markets to anticipate and prepare for reputational issues and/or crisis, including organising simulations and training sessions.
• Support investor relations and related CABM activities when and where required.
• Collaborate with colleagues across CABM to ensure continuous best practice sharing and improvement in the function.

• Partner with other CABM COEs, Legal, CFCC, Human Resources to achieve positive outcomes.

Issues Management

• Responsible for supporting the group-wide crisis communications and issues management strategy and responsible for execution, including working with the relevant internal stakeholders on legal, regulatory, employee and policy matters.
• Define and deliver a framework to monitor, proactively identify and respond to emerging reputational issues and trends across the organisation s footprint. Perform horizon scanning and triage of potential threats, preparing and responding accordingly, both reactively and proactively to mitigate impact.
• Regularly review SC position statements and issues management capabilities vs our competitors.
• Work with stakeholders from across CABM to proactively identify and mitigate any reputational risks possible from campaigns and community initiatives.

Processes

• Define and deliver audience specific playbooks for issues management and crisis communications. Design and embed the framework for management of the playbooks, ensuring consistency and alignment with bank-wide crisis plans and ensuring that teams are trained and well versed in implementing the playbooks.

• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
• Strengthen the analytical framework for reputation metrics, build explicit understanding with stakeholders of how corporate affairs activities impact awareness & sentiment and ultimately drive business results.

• Be accountable for any relevant processes owned in the CABM process universe and continuously improve the operational efficiency and effectiveness of those processes.

Governance

• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures, Guidelines, regulation and controls as set by the Bank and external regulatory authorities applicable to the role.
• Maintain awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Be willing to work with any local regulators in an open and cooperative manner.
• With support from the CABM COO team, ensure Crisis Comms plans are maintained and disseminated appropriately, ensuring timely updates, both trigger-based and periodic.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key StakeholdersInternal

• Group Management Team
• Board of Directors
• Group Head, Corporate Affairs, Brand & Marketing
• CABM Management Team
• Global Heads, Group Public & Regulatory Affairs and Investor Relations
• Sustainability and Community Engagement team
• Regional and Market Heads of Corporate Affairs, Brand & Marketing
• Heads of Media/Comms for CCIB and CPBB
• Strategic Communications Partners, including Executive Communications
• CABM COO team
• Global Head, Regulatory Liaison
• Global Head, Risk Governance and Enterprise Risks
• Head, Reputational and Sustainability Risk
• Head Crisis Management, Resilience
• Treasury

External

• Key Agency Partners (including creative, Media agencies, Public Relations agencies, e.g. Alva)

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
code of conductrisk management frameworkmedia agenciesrisk managementmedia relationsrisk governancehuman resourcespublic relationshorizon scanningbusiness strategy