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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
We are hiring for Bank in Mumbai for Head - Service Management - ITILThis role is accountable & responsible for setting up and managing Service Management function to oversee a number of key functions within the IT department that enable the delivery of a high quality service to internal and external customers, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires to establish and manage expectations within the business and drive the IT team to achieve those expectations to a high stdOwner of the ITIL Framework Process including Incident, Problem, Change, Capacity, Release etc. ensuring high levels of performance in these processes, accurate reporting and continuous service improvement.Minimum 12-15 yrs of relevant experienceQualification : BE/Btech/Graduation with Computer ScienceCertifications :1. Any Project Management certifications like PMP, CAPM, Prince2, etc. (MUST)2. ITILv3 Certification (Optional)3. Technical certifications if any will be preferred- A passion for High-Class Service Delivery & world class Customer Experience- Experienced Service Management professional- ITIL Qualified- Previous experience as a Team Lead or demonstrable experience in leading virtual teams- Experience of managing 3rd parties and 3rd party delivered services- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines- Expert knowledge of ITIL disciplines- Excellent leadership and people management skillsOverall CTC Budget - 30 to 35 lacs on basis of personal interview,
Keyskills :
itil frameworkservice deliverypeople managementproject managementservice managementincident managementbehavioral trainingservice supportpmpctcitilcapmprince2businessreportingmanagement