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Hiring for Phone Banking Officer!(Bank Payroll) - Mumbai

0.00 to 4.00 Years   Mumbai City   25 Nov, 2022
KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED Hiring For Banking clients
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Role:
    1. Answer inbound calls and assist customers with their Queries/Request/Complains.
    2. Raise Request & Complaints on behalf of the customer in the CRM tool.
    3. Generate leads and educate customers about new products & their benefits.
    4. Maintain and adhere to compliance guidelines
    5. Capture problem indicators, highlight and suggest improvement
    6. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
    7. Maintain adequate knowledge levels on products, processes and systems used
    8. Ensure sales target are met
    Skills Required:
    1. Excellent verbal communication skills
    2. Ability to comprehend, capture as well as interpret basic customer information
    3. Strong customer service focus
    4. Knowledge of Banking / Credit cards preferred
    Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females & Rotational shift for Males)Education: Graduates (Any stream) + any work exp or Internship expLocation : Andheri east - Work from OfficeSalary bracket:
    1. Freshers - INR 2.50 lpa(16.5k inhand) + performance bonus + incentives + allowances
    2. Experienced upto INR4 L pa + performance bonus + incentives + allowances
    Contact us on
    • hidden_mobile
    • hidden_mobile
    • hidden_mobile
    Regards,HR - Knowplicity

Keyskills :
customer careinboundcustomer relationshipphone bankingdomestic bpocustomer support

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