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-HR Operations

1.00 to 6.00 Years   Mumbai City   06 Jan, 2022
PRAGATI CORPORATE CONSULTANCY PRIVATE LIMITED Hiring For MNC
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryIT - Software
Functional AreaHR
EmploymentTypeFull-time

Job Description

Job Details -HR Operations. Location : Mumbai. Shift : Rotational.Processes: Onboarding, People Movement, Employment Data Management, Exit Management, Leaves & Benefit Admin .Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
  • Walk customers/ Provide navigational support on self service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control
Personal Attributes
  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner Punctual and Disciplined
  • Good Communication skills
  • Customer Focused
  • Results driven
  • High standards of Integrity
  • Attention to detail
Knowledge & Skill Requirement
  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now or Zendesk preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
  • Good technical aptitude with an ability to learn quickly.
  • Excellent verbal and written communication skills.
  • Typing speed 50 words per minute
Interested candidates can share your updated CV to pallavi@pragaticorporateconsultancy.com or can contact to 8310224952

Keyskills :
hr operationshr generalist activitieshr administration

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