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Immediate Joiner for Customer service with SAP Experience for Night shift

2.00 to 7.00 Years   Mumbai City   04 Jan, 2022
Vvinayak Associates Hiring For Leading MNC Company
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Dear Candidates,Greeting from Vvinayak Associates !!Immediate Joiner for Customer service with SAP Experience for Night shift based at Andheri Location for an American MNC CompanyJob Description

  • Represents the interface with the Service Department and Logistics Service Parts Department
  • Acts as one contact to the Customers/stake holders/country and functional representatives,
  • communicating all relevant information and ensuring customer satisfaction
  • Having the role of Dispatcher, he/she receives service requests from customers and field engineers via
  • phone, e-mail or fax
  • Records all data provided by the customer in the systems, in order to make sure that the signaled issue
  • will be solved; takes all and any relevant pieces of information in order to help solving the case, making
  • sure the field engineers who are going to contact / visit the customer will be informed correctly and as
  • rapidly as possible
  • Places spare part orders for customers
  • Upon request from field engineers/ stake holders/country and functional representatives (received via
  • phone, or electronic mail) the dispatcher offers data about equipment (location, historic), spare parts,
  • customers, contact people
  • Plans and keeps track of activities performed by field engineers;
  • Places spare parts orders for field engineers, respecting indicated destination details
  • In special situations, performs the formalities needed for closing cases, by registering all data from
  • feedback sheets in the system
  • Performs needed formalities in order to register newly installed equipment in the system
  • Issues, gets approved and sends to the requesting parties (customers or field engineers) quotes for
  • acquisition of spare parts and service calls, based on data existing in the systems and on requirements
  • specific to his / her area of responsibility
Monday to Friday 8.5 hours shift between 17:30 and 05:30 Mumbai time. Flexibility to shift schedules.Rotational Weekend SupportSAP Experience Must5 to 7 lakhs p.a + Night Shift & Travel Allowance.Regards,Kadambari.BiradarMob-8097553767Email ID=kadambari.vvinayakassociates@gmail.comwww.vvinayakassociates.com

Keyskills :
spare partsfield engineeringsapcoordinationcustomer supportcommunication skillsorder managementcustomer servicecustomer issue managementnight shiftinternational bpo

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