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IT Coordinator

1.00 to 3.00 Years   Mumbai City   03 Dec, 2020
International Justice Mission
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryNGO / Social Work
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Responsibilities:

General Helpdesk Support

  • Provide general help desk support for Mumbai office users.
  • Proactively troubleshoot hardware and software issues including, but not limited to: Microsoft Windows 7 and 8 operating systems; Windows Server, Microsoft Office 2013, Office 365, with a focus on Outlook and Outlook Web Access email issues; Microsoft SharePoint; LAN/WAN connectivity; workstation and laptop hardware components and peripherals; and network printing.
  • Receive and configure new desktop and laptop hardware.
  • Familiarity with A/V streaming/setup.
  • Receive and configure new desktop and laptop hardware
  • Disposing laptops and desktops
  • Maintain a complete inventory of all the laptop and desktops in office
  • Ensure the server room is always clean
  • Ensure the staff are trained on a regular basis.

System Administration

  • Assist in the identification and resolution of issues with local servers, storage, wireless access points and networking.
  • Assist in regular maintenance of virtual servers.
  • Examine and evaluate the FO s IT infrastructure, policies and operation and determine from the audit whether IT controls and data integrity are aligned with IJM s IT policy.
  • Ensure staff abide by all IT protocols on their laptops and handsets. (do a regular maintenance)

User Account Management

  • Managing IJM s user and email accounts in the Microsoft Active Directory, Exchange, Lync, and Cloud access.

Documentation and Training

  • Develop knowledgeable solutions for IJM software, systems, and processes.
  • Maintain good documentation through Helpdesk ticketing system and systems documentation processes.
  • Develop and deliver training to staff on new systems.
  • Assist the Global change champions team at HQ team with the new roll outs and train staff accordingly
Required Skills and Experience:

Education

  • Bachelor s Degree in Computer Science or other related technical field, and one to three years of experience in systems administration; or any equivalent combination of education and experience that provides IT support in a fast- paced, professional environment.

Experience

  • Possess working knowledge of client/server technology, network protocols and the skill set to troubleshoot end- user workstations.

Skills

  • Operational proficiencies in Microsoft Active Directory, Microsoft Exchange, Windows 7, Windows 8, Microsoft Office 2013, Microsoft Office 365 and other cloud- based services, Cisco Firewalls/Switches, Windows Server 2008, Google Chrome, and Internet Explorer.
  • Possess desire and ability to analyse problems to find the best solution for both hardware and software systems.
  • Ability and desire to work independently with administrative capacity to manage multiple projects and tasks simultaneously to completion with minimal oversight.
  • Ability to effectively manage time according to changing priorities both self- discovered and as directed.
  • Demonstrated qualities of a team member who builds trust in the team.
  • Willing to take initiative and to share resources and knowledge with others.
  • Professional demeanour and communication skills.
  • Strong ethic of service and passion for IJM s mission to bring justice to the poor.
,

Keyskills :
windows serverwireless accessaccount managementwindows 7train staffwindows 8google chromeoffice 365access pointsit supportprint brokeringactive directorycomputer sciencemicrosoft officeoperating systemsglobal changemicrosoft exchangeit in

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