Lead, Cloud Ops

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

• You will be part of the team that owns Containers and Container Orchestrator integrations, which means you ll get to make decisions about which work is important by gathering context from others in the organization. Work with Kubernetes, Docker and OpenStack engineering to develop features for cloud team.
• You will implement your features and fixes end-to-end. User stories become living design specs that you implement in an iterative approach that takes customer feedback into account. You will provide support for SRE teams to deploy, upgrade and manage their containers.
• You will have final decision-making authority on implementation-level details. This will be balanced by the responsibility to confer with your partner & internal and external customers to solicit their perspectives and keep them up-to-date. You will engage in and improve the whole life-cycle of services from inception and design, through deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• You will review and test your partner s contributions before merging to master.
• You will work with others on the team (and outside your team) to select your sprint payload, balancing both strategic and tactical requirements.
• You will partner with customer support engineers to help (and mentor) them while they triage and diagnose technical support requests. You will regularly work with customers directly on support tickets on a rotation basis. You will participate in incident response and blameless post-mortems.
• You will be able to work on areas outside of product development. Some developers/engineers enjoy visiting customers and prospects to demo the product or help them during setup. initial phases. Others have practiced their product management skills; written blog posts about their technology, product, or team;
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• SRE Lead Role comes with People Responsibilities.

People and Talent:

• To Lead through example and build the appropriate culture and values.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Governance

• Take personal responsibility for understanding the risk and compliance requirements of the role.
• Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Cost

• Manage the support costs within budget.
• Ensure vendor relationships are appropriately managed and deliver value.

Key Stakeholders

• All Business Units

Our Ideal Candidate

• Master s Degree in Computer Science and/or similar field
• 5+ years experience in Infrastructure Architecture
• Ability to manage priorities independently, re-prioritizing work to effectively deliver result to both business stakeholders and technical staff in collaboration-oriented environment
• Excellent business communication skills with high proficiency in English
• Mindset of continuous learning and innovation

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
code of conductbusiness communication skillsuser storiessystem designtechnical supportcapacity planningsupport engineersdesign consultingproduct managementterrorist financingriskantimoney laundering