Lead, Infra Ops

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• To ensure an excellent user experience, through best in class infrastructure with optimal design and performance of IT systems and operations.
• Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision.
• Apply and interpret audit & compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools.
• To coordinate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank.

Business

• Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service.
• Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations.
• Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience.
• Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users.
• Participate in developing and managing the relationship between IT and relevant business stakeholders.

Processes

• Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup & Disaster Recovery, support, and co-ordination of third-party vendors.
• Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors.
• Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes.
• Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner
• Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans
• Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs.

People and Talent

• To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels.

Risk Management

• Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures.
• Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services.
• Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met

Governance

• Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service.
• Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams
• ITO, Governance & Change - Risk & Control, Technology Governance & Assurance

Our Ideal Candidate

• Certification on Service Management, Operational Risk Management, Risk and Compliance or Audit Management will be an advantage

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working., *About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• To ensure an excellent user experience, through best in class infrastructure with optimal design and performance of IT systems and operations.
• Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision.
• Apply and interpret audit & compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools.
• To coordinate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank.

Business

• Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service.
• Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations.
• Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience.
• Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users.
• Participate in developing and managing the relationship between IT and relevant business stakeholders.

Processes

• Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup & Disaster Recovery, support, and co-ordination of third-party vendors.
• Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors.
• Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes.
• Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner
• Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans
• Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs.

People and Talent

• To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels.

Risk Management

• Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures.
• Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services.
• Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met

Governance

• Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service.
• Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams
• ITO, Governance & Change - Risk & Control, Technology Governance & Assurance

Our Ideal Candidate

• Certification on Service Management, Operational Risk Management, Risk and Compliance or Audit Management will be an advantage

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
seeing the bigger pictureoperational risk managementenvironmental impact assessmentit securityit servicesit operationsproject teamsbusiness unitsrecovery plansrisk management