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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS,General / Other Software |
EmploymentType | Full-time |
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySales Job DetailsPosition: Lead Solution Engineer (Level offered will be dependent on the candidates background and experience, we are open to Senior/Lead/Principal SE levels) Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes and One of the World s Best Workplaces by Fortune, 2021. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success. Ready to find your #dreamjob The Service Cloud Solution Engineer is responsible for presenting our Service and Support product offerings (Service Cloud) and architecture in the best light to prospects and customers based on a customer s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.The Solution Engineer will develop and manage programs designed to accelerate the growth of the Service Cloud business in India. As such, the Service Cloud Solution Engineer will collaborate on cross functional initiatives and with other internal teams to move the business forward.Responsibilities include: Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams ; Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable; Development of a technical sales strategy ; Configuring and effectively demonstrating our solutions in a way that closely reflects each customer s business (tailored demonstrations) ; Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition ; Working well in a matrix organization, including AE field sales, SE service executives and implementation partners ; Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.Skills Required
Keyskills :
customer relationship managementandroiderp systemequal employment opportunitysaleson locationfeaturesfield salesback officecustomer relationsoracle on demanddemocall center