hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Lead/Senior Solution Engineer - Service Cloud

8.00 to 13.00 Years   Mumbai City   04 Jan, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS,General / Other Software
EmploymentTypeFull-time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySales Job DetailsPosition: Lead Solution Engineer (Level offered will be dependent on the candidates background and experience, we are open to Senior/Lead/Principal SE levels) Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes and One of the World s Best Workplaces by Fortune, 2021. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success. Ready to find your #dreamjob The Service Cloud Solution Engineer is responsible for presenting our Service and Support product offerings (Service Cloud) and architecture in the best light to prospects and customers based on a customer s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.The Solution Engineer will develop and manage programs designed to accelerate the growth of the Service Cloud business in India. As such, the Service Cloud Solution Engineer will collaborate on cross functional initiatives and with other internal teams to move the business forward.Responsibilities include: Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams ; Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable; Development of a technical sales strategy ; Configuring and effectively demonstrating our solutions in a way that closely reflects each customer s business (tailored demonstrations) ; Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition ; Working well in a matrix organization, including AE field sales, SE service executives and implementation partners ; Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.Skills Required

  • 8 years of experience as a Sales Engineer/Architect for a CRM company or similar technology
  • Deep functional understanding of call center/contact center operations and processes
  • Curiosity and energy ability to understand the customer s true pain points and apply our
  • Ability to work as part of a team to solve technical problems in varied environments
  • Ability to multi-task, work in a demanding team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution
  • Ability to travel (up to 50% depending on location and assigned teams)
  • Knowledge of related applications, relational database and web technology
  • Application configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions)
  • Customer facing, solution selling, presales experience
  • Good communication skills - both oral and written, presentation and story telling skills
Skills Desired
  • Understanding of the Service Cloud product suite and platform
  • Basic programming experience in HTML and other web based technologies is an advantage
  • Workflow / BPM / integration experience
  • Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow
  • Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE)
  • Field-service applications experience is beneficial (Oracle, SAP, Clicksoftware, ServiceMax, TOA)
  • Back-office / ERP system understanding order management, accounts receivable / payables, collections, contracts (service), installed base
  • Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL
  • Experience with relational databases including Oracle and/or Microsoft SQL Server
Key WordsPre-sales, presales, pre sales, Contact Centre, Service Cloud, Customer Centre, field services, engineer management, solution consultant, SAAS, technical sales, Sales Consultant, Solution Engineer, Solution Architect, Technical Account Manager *LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .Salesforce welcomes all.,

Keyskills :
customer relationship managementandroiderp systemequal employment opportunitysaleson locationfeaturesfield salesback officecustomer relationsoracle on demanddemocall center

Lead/Senior Solution Engineer - Service Cloud Related Jobs

© 2019 Hireejobs All Rights Reserved