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Lead Tech Support - ATM Sparrow

5.00 to 10.00 Years   Mumbai City   17 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • Looking for a Technical expert on ATM & Switch technology
  • Knowledge of ATM/POS switching and ISO8583 messaging standard
  • Knowledge of Visa/Master card Certification cycle and In-Country Switch integration
  • Production support of ATM Sparrow switch, and external central bank Switch and Interfaces
  • Perform in depth technical BAU application support in Security Monitoring which includes pushing of OS patches, Switch patches and other ATM terminal related support
  • Experience in Testing Process and hands on Testing
  • Experience in Restful Web services + JSON based integration added Advantage.
  • Strong design and programming knowledge using either C/C++ on Unix/Linux environment, Unix Shell Scripting
  • Manage incidents, problems, changes, of varying complexity adhering ITIL standards.
  • Put forward ideas to improve automation and/or efficiency, and own through to implementation.
  • Participate in the bank wide DR tests and bi yearly DR failovers.
  • Work closely with UNIX/Database/Network/ Infrastructure teams on stability improvement programs or general improvements to the environments.
  • Manage open risks and audit points through to closure.
  • Perform risk reviews of the environment and raise new risks where/when applicable.
  • Manage escalations to development and the business.
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization
  • Track incidents and provide regular updates to users on status and progress.
  • Manage/coordinate recurring issues and ensure long-term resolution.
  • Managing team members, cross training and skillsets improvement program is added plus.
  • Experience in banking or financial services industry is an advantage
Our Ideal Candidate
  • Bachelor/Master Degree with 10+ years experience within a retail domain
  • At least 10 years experience of working with any of ATM Switches and interfaces.
  • Methodology Skills Agile, DevOps added Plus.
  • Strong team player and stake holder management with good communication skills.
  • Strong ATM experience, Terminal experience is very much required as this role requires support of terminals and patching as well.
  • Experience to Cyber Security threats and Vulnerability fixes are huge plus.
  • Technically sound in any of the scripting language Java, C++, Python, Shell Scripting.
  • Excellent communication, both written and verbally. Self starter/motivator and ambitious.
  • Senior stakeholder engagement and management experience
  • Good presentation and communication skill
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
unix shell scriptingweb servicesrisk reviewscyber securityshell scriptingtesting processfinancial servicesapplication supportsecurity monitoring

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