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Lobby Hostess / Receptionist

1.00 to 4.00 Years   Mumbai City   08 Jul, 2020
Shivam Autozone (India) Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Lobby Hostess / Receptionist (1) Duties and Responsibilities

  • DUTIES AND RESPONSIBILITIES:
  • Ensure that the Customer data is being captured.
  • Assisting & engaging the customer while he/she is at the Navigation Portal.
  • Ensure that all customers are attended without any delay.
  • Greeting the customer, both at the time of arrival and departure.
  • Ensure that all queries of the customers have been addressed.
  • Basic understanding of all MSIL products & offerings so that they can clear any doubts of customers.
  • Should access the feedback, resolve & escalate any issues if required.
  • Should be well versed with all MSIL policies (Schemes/Offers etc.)
  • Ensure that customer requirement are met and excellent services are provided.
  • Ability to handle heavy workloads and take on added responsibilities if required.
  • If the customer is with kids, ensure kids are engaged in activities like puzzle etc.
Skills
  • SKILLS:
  • Knowledge about products.
  • Knowledge of allied business and overall dealership functioning would be an added advantage.
  • Good Communication skills & fluency in English is required.
  • Good Interpersonal skills are an integral part of the role.
  • Should be very patient and should possess good listening and understanding skills.
  • Good networking within dealership (GM/SM/TL/DSE)
Experience
  • Females with minimum 1 year of experience in Auto / Service/ Hospitality Industry.
Qualification
  • Any Graduate
,

Keyskills :
customer datacommunication skillsinterpersonal skillsmsilbasicaccessenglishbusinessnetworkingnavigationhospitalitycommunicationCustomer Data IntegrationData CleaningCustomer Segmentation StrategyData GovernanceCustomer AnalysisData Qualit

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