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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Maersk is looking for Sr. Customer Exp. Agent- Landside Transportation. The incumbent will be responsible for managing trucking requirements for key clients as well as be accountable for Cost to Serve.We Offer :An excellent opportunity for the right candidate. You will be exposed to exciting challenges and outstanding development opportunities within Maersk.You will gain end-to-end execution technical knowledge, get hands on experience in implementing end to end solutions for customers, operational skills as well as industry best practices. Furthermore, you will work in a multi-cultural environment and engage with multiple internal and external stakeholders which will greatly enhance your communication, presentation and people skills.Key responsibilities :- Act as the focal for inland trucking with special focus on customers in retail and apparel segment- Develop and establish practices and procedures in line with clients requirements including specific compliance requirements as necessary- Design innovative trucking solutions which are best in class- Implement Transport Management System in coordination with the other teams- Coordinate with procurement teams to identify the right vendor at the right cost- Establish good relations with truck operators, internal & external stake holders, actively contributing & learning from best practices- Work closely with cross functions & external stake holders to proactively solve operational challenges & deliver what we have promised to the customer.- Responsible for adherence to all defined operations processes at all responsible locations & Comply with regulation in place- Carrying out process audits to verify integrity of processes & implement improvements to avoid any loss of revenue or reduce cost- Responsible for management & assessment of vendor as per agreed SLAs.We are looking for :- Cost-conscious mind-set.- Good administrative skills.- Good communication, relationship building and networking skills.- A process builder and strong cross team-worker.- Proficient in Outlook, Excel, Word and PowerPoint.Hard KPIs :- Gross Profits & EBITDA- On time delivery- Audits and Vendor paymentsSoft KPIs :- Team Player- Stakeholder management- Operations mind set- Communication skills, analytical skills and inclination to challenge Status quo.,
Keyskills :
mentoringreportingsalesaccountsaccounts receivableend to end solutionstransport management systemprocess auditanalytical skillsmanagement system