Magic Bus - Head/Director - Program Operations

Job Description

Founded in 1999, Magic Bus works with children and young people living in poverty, in India, taking them from a childhood full of challenges to alife with meaningful livelihoods. We equip children and young people in the age group of 12 to 18, with the skills and knowledge they need to grow up and move out of poverty. Children on the Magic Bus programme successfully fend off destabilizers such as child marriage and child labour to complete school and become first-generation salary earners having secure careers in the organized sector. Magic Bus is recognized by the Great Place to Work Institute as one of Indias Best Employers among Nation BuildersABOUT THE ROLE :The role holder shall be responsible to plan and lead adolescent programs - planning, roll-out, management and monitoring & evaluation activities PAN India. Work closely with the Chief of Programs on project management, data analytics and on elements that will improve the quality, depth and rigour of the programs operations overall, along with field based trouble shooting, strategizing bottom-up with strong application of mind and problem solving skills.KEY RESPONSIBILITIES :- Plan and lead effective & efficient management of all programs across regions ensuring targeted session delivery, minimum drop outs and ensuring high quality sessions. - Work with RDs to develop effective Monitoring & Evaluation tools for regular health check of the projects and do appropriate course-corrections.- Develop strong systems and processes including program execution and automating the processes wherever appropriate for efficiency and effectiveness. This could include rolling out of newer initiatives or pilot projects.- Work along with the M&E / Impact team to understand the impact of the programmes and include feedback to enhance the quality of programme delivery.- Standardize the programme delivery processes - programme implementation plans, sessions, training, monitoring and reporting.- To co-ordinate and collaborate within and across teams, to ensure the quality of the programs are maintained. Region-wise benchmarking of program process quality and performance.- Be accountable and responsible for complete implementation, adherence and achievement of the focused Projects Hygiene Indicators. Indepth tracking of program metrics for top 5-10 programs.- Be accountable and responsible for complete accuracy and validity of the MIS and Data reporting of the projects. - Lead the expected reporting activities in the form of mandatory periodic reports creation and sharing.- Audit of program processes, process quality and consistency, data integrity and quality and recommend measures for improvement- Liaise and support all internal and external stakeholders, departments and functions. Will also need to frequently interact with the CRM / Dir-Sustainability for clarity on program plans, resourcing, budgets and variance for adolescent projects funded through CSR, institutional and any other funds that come from employee giving.- Plan and lead special initiatives & projects as assigned.- Continuously innovate for better delivery, better project, better staff and better offering.- Extensive travel to locations, meet the team, study the programme and constantly improve programme quality. - Would be the key focal person for Oasys -technology platform for mapping program delivery. REPORTING TO : Chief of ProgramsPEER TEAM : Strong support team at HO for various functions like Curriculum, Training, M&E, IT, Finance, Admin, CRM, Operations and HRKEY LINK BETWEEN : Operations, Impact and Program Development verticals. DESIRED COMPETENCIES : - Excellent project management skills which include devise and use project/account plans, budgets, monitoring & evaluation, and other financial information.- Strong Programmatic understanding and preferred experience in the development sector.- Excellent communication skills, verbal and written, (including the preparation of MIS, Reports and Communication material)- Highly Tech-savvy - Ability to connect with key stakeholders that include donors, partners and Government- Business savvy, strategic in nature and is able to translate them into operating plan- Has an eye for detail and can systematize processes - Commitment to results and demonstrates high resilience- Takes quick, appropriate and inclusive Decisions - Adaptable and can manage change- Self-starter, right attitude, communicates effectively, strong interpersonal relationship and analytical abilities, Understanding of benefits of technology, inspire people across levels and exceptional team handling capabilities.- Ability to successfully operate under high-pressure, stressful and time-bound work environment- Willing to travel extensively to field locations and once a month to Mumbai. QUALIFICATIONS & EXPERIENCE :- Graduate/PG in any disciplines with a minimum of 10 to 15 years of experience in related field. Should have led large teams and has experience in development processes, leveraging of IT and ensuring high quality delivery. Preferred experience in a large social sector organization.,

Keyskills :
process qualityyoung peoplehealth checkitem response theoryproblem solvingdata integritydata analyticsteam handlingdata reportingbusiness savvyorganizational writing skills