Manager Retail Banking, Performance Management

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategyThe role is expected to be actively engaging with business and Datamart team in creating and managing Key Performance Indicator data for the front lines, quality and time bound dissemination of information to the shareholders and an iterative process periodically in the light of changing business scenarios.

• Provide guidance to Group or Country SBIM teams on matters related to FLIP methodology and propose solutions to enable secure, timely and efficient delivery of information to the stakeholders.

BusinessStrategic Business Information Management (SBIM) is a one stop provider of business information that not just gives a historical view of the bank but also is progressive in giving a strategic view of the future. The core focus is not just to be a provider of information but also be a strategic partner with an understanding of the business context.

• Create and manage data and information support for all the key initiatives of business units across Retail Bank supporting the respective country and group teams.
• To work closely with Business & data source team, to review the key parameters and data feasibility and ensure that the deliverables are in line with the Information Management Policy guidelines.

ProcessesSBIM handles a series of complex processes including but not limited to Country Data, Group Data, Data Visualisation, Scorecards across Retail Banking Products, Data Management, Retail Banking Products and across Retail Banking Segments

• Create a robust performance metrics, to be leveraged for downstream Reporting and Analytics. Automate and streamline existing ways of sourcing and transformation of data using out of the box processes, procedures and innovative practices
• Ensuring total customer centric through Zero misses on delivery, Accuracy, Timely report dissemination and Proactive communication.
• Contribute significantly to the process efficiencies in front line performance tracking and incentive calculation.
• Interact with metrics owners across various functions and get an end to end understanding of the metrics and check the applicability of the metrics across various Scorecards
• Continuous Improvement in the productivity standards prescribed and updated periodically.

People and Talent

• Take ownership of significant portion contributing to the end to end processes from inception of delivery of results and handling exceptions.

Risk Management

• Work closely with data warehouse team, technology and support function on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governance.
• Manage the infrastructure need of the internal team to mitigate any potential risks of non-performance.

Governance

• Periodic monitoring of the team s compliance levels on the data usage and the data security parameters.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Contribute to the SBIM team to achieve the outcomes set out in the Bank s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key StakeholdersInternal

• Group Retail Banking, SBIM, Country Business Finance teams, Business leaders, GBS HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology,

External:

• External auditors, Senior members of HR and Finance in the industry and Peer group companies related businesses

Other Responsibilities

• To support the regular connects with the stakeholders and business meetings periodically and on a need basis.
• To actively contribute to a healthy working environment through team bonding, employee engagement initiatives, periodic townhalls and all hands meets.

Our Ideal Candidate

• B.com / BE / B.Tech/MCA with (or) MBA with 3-6 years of hands on SAS experience, process re-engineering, and performance metrics Design.
• Strong understanding of financial industry, specifically on banking products and services and Business Intelligence tools.
• Exposure to a large international Bank in driving performance effectiveness / business analytics
• Effective communication skills, including presentation skills and influencing senior management.
• Solid people and project management skills with building relationships and stakeholder management skills and
• Demonstrate initiative and proactive thinking

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
dissemination of informationdata qualitydata securityretail bankingbusiness unitsdata managementbanking productsbusiness financecustomer centricstatements of work sow