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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
"The purpose of this role is to provide technical support in order to ensure a high degree of Customer Happiness through SLA & Process Compliance.You will Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.How we ll help you grow:Prioritize major incidents based on business impact to the client.Adopt the given technology to meet the drift of customer and business requirements.Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure and TCP/IP networks with security.Security Deployment & Assessment by configuring System policies, Routers, Firewall, proxy & Network Policies and Antivirus Solutions.Managing Vendor and Customer RelationshipWindows OS/Linux, Cisco systems & security, and TCP/IP networking concepts apply.Configuration and maintenance of server and network hardware and peripherals.Monitors systems performance and ensures compliance with security standards.Enforce drop dead time to prevent outage outside of change window.Proven working relationships with support and delivery teams, management and liaise with support areas as required.Providing updates / communication to senior management on the status of Networking support related incidents.Participate in daily Operations meetings provided there are no P1 incidents running.Provide assistance with identifying problem management trends.Required Professional and Technical Expertise4+ years of experience in Network administration environment.Evaluate, plan and integrate technical infrastructure solutions.Guarantee a secure infrastructure environment as well as production stability and performance.Proven experience in Cloud, Virtualization & Network Security.Strong analytic and problem solving skills.Sound knowledge and experience on root cause analysis and define corrective measures.Sound knowledge of Virtualization environment.Should have experience of migration of servers i, e P2V, V2V and P2P etc.Should possess good automation skillsPreferred Professional and Technical ExpertiseWorking experience in high availability environmentAlignment to process (ITIL).,"
Keyskills :
businessimpactanalysis rootcause datacenter itservices problemsolving globaldelivery impactanalysis audiomastering upp tservices