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Officer - Collections

1.00 to 2.00 Years   Mumbai City   17 May, 2021
HDFC sales Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
  • Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS (electronic clearance system ) / SI (standing Instruction ) / PDC (post dated cheques ) as a regular mode of repayment of the loan (part of the Collections Team )
  • Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
Location: Mumbai Branch: Mahape Experience:1-2 (years)Salary Range:As per industry standardFunctional Area:Collections OfficerEmployment Type:PermanentDesired Candidate Profile:
  • Graduate/ Postgraduate in any discipline
  • Excellent written and oral communication skills.
  • Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
  • Good negotiation and convincing skills.
  • Good interpersonal skills.
  • Should be able to empathize and collect.
  • Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
  • Basic knowledge Computer knowledge and typing skills.
,
  • Graduate/ Postgraduate in any discipline
  • Excellent written and oral communication skills.
  • Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
  • Good negotiation and convincing skills.
  • Good interpersonal skills.
  • Should be able to empathize and collect.
  • Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
  • Basic knowledge Computer knowledge and typing skills.

Keyskills :
system integratorscommunicationpaymentssalesinstructingltdnegotiationoral communicationcollectionsecshindienglishphotographic memoryloans

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