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Officer Customer Service

1.00 to 5.00 Years   Mumbai City   27 May, 2020
IRE-TEX PREMIER INDIA Pvt LTD
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPrinting / Packaging
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Description

Job Description

  • Maintain Customer focus at all times and respond to customers enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
  • Work within agreed service levels, striving to exceed customer expectations.
  • Take ownership of queries and proactively follow through to resolution.
  • Ensure all customers queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
  • Is able to effectively use automated information systems.
  • Maintain professional working relationship with internal and external customers, and colleagues.
  • Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
  • Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
  • Assist in documenting any requirements information and process maps clearly and to the agreed standards.
  • Update the client on the status of the order. Handle MIS, generate reports.
  • Handling Complaints/escalations.
  • Meeting client requirements on time and effectively thereby winning their goodwill.
  • Sensitization of the client requirements and accordingly prioritize the activities.
  • Has empathy for the customers situation

  • Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

Qualifications

Qualifications

What we will be looking for in you :

  • Customer Service Orientation Skills
  • Excellent Telephone/written/verbal Communication skills
  • Excellent Listening Skills
  • Team Player
  • Time management and organizational skills
  • Ability to work under pressure
  • Attention to Detail
  • Ability to learn technical aspects of the Retail Information Service Industry.
  • Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc
  • A graduate
  • Typing speed of minimum 30-35 words per minute.

  • Preferably having experience in the customer service field.

,

Keyskills :
customer service orientationms office typing speedcustomer focus service levelstime management customer servicemicrosoft office

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