Opening for BI Manager at Bhayandar loaction

4.00 to 9.00 Years Mumbai City 28 Oct, 2020

PEOPLE O CITY LLP Hiring For PeopleOCity LLP

Job Location	Mumbai City
Education	Not Mentioned
Salary	Rs 12 - 14 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Position- Manager BILocation- Bhayandar (Mumbai)Experience-4+ yearsEducation- BSc IT/ BCA/BE ( Any other stream or qualification is also fine)Work Mode- WFHJob Responsibilities:

Conduct analysis of MIS and operational problems, including work assignment schedules, staff productivity levels, long-term staffing needs
Analyze contact types and volumes to detect emerging trends and early warnings of forecasted shifts in workload patterns
Advise management regarding balancing work volume. Communicate necessary adjustments to workforce requirements based on changing/dynamic forecasts; reforecast when necessary.
Ensure that capacity planning processes are aligned with business requirements. Point of Contact for all related workforce forecasting activities and requests.
Facilitate monthly meetings with Clients and Operations to ensure accurate forecasting assumptions. Partner with Managers to identify business opportunities based on analysis of reports.
Collaborate with stakeholders to identify opportunities for improvement of resource utilization and service levels
Proactively contribute to the continuous improvement of WFM through the input into development and introduction of new ideas, technologies and opportunities
Provide analysis of call center performance and customer satisfaction data in support of operational improvement initiatives
Assess key metrics and help design and implement initiatives to improve KPI and Metric. Reporting in these areas

Required Skills:

Client Servicing & Engagement
Stakeholder Management
Analytical Skills
Manpower Planning
Leadership Skills
Capacity planning
Long range forecasting
Dialer lead management (basic knowledge required)
MS Excel Advanced (includes nesting & complex logics)
VBA Macros programming
SQL/MySQL
Six sigma (optional)
Power BI (optional)

About ClientThe client is a leading provider of Business Process Management Solutions, founded in the year 2000. It is a part of theUSD 2.4 Billion Kalyani Group, a leading industrial house in India. They have processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. They provides best-in-class call center operations that reflect the Client Standard in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.They are the First ITES Organization in India to have Integrated Management System - PAS 99 (ISO 9001 - Quality Management system and ISO 27001 -Information Security Management System) and also amongst the first BPOs in India to achieve Payment Card Industry (PCI) Compliance for our facility.

Keyskills :
customer serviceclient servicingcall center operationssix sigmalead managementemerging trendscapacity planningleadership skillsquality management systempower bibusiness processmanpower planningbusiness process managementmanagement systemdata

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Opening for BI Manager at Bhayandar loaction

Job Description

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