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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 5 - 6 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Back Office Operations,Customer Service (International) |
| EmploymentType | Full-time |
Job Title/Role: Team leader- US CollectionsTotal Experience: 5-7 yearsRelevant Experience: 2 years in handling teamShift Timings: Rotational ShiftJob location: BhayandarShould have a good understanding of workings of a BPO & should have spent a minimum of 5 to 7 years in the industry Relevant Team Lead experience in years: minimum 2 years experience of managing a team in a collections domain Is U.S collection a must The leader would be required to drive collections either within Inbound or Outbound (manual as well as dialer based portfolio) setup. Managing a group of 15 to 20 FTE & driving client metrics like PTC% (Promise to contact), AHT, $ collected & Call Quality. Comfortable for rotational shifts (24*7) & working on the weekend as well.
Keyskills :
collectionscollectionteam managementteam handlingteam leadingteam leadcredit card collectioninternational collectionus collection