Professional Services Technical Instructor

Job Description

Professional Services Engineers provide professional services on-site or remote deployment of GitLab technology and solutions as well as training. The Professional Services Engineer will act as the technical representative leading the direct interaction with the customer s personnel and project teams by rolling out best practices. This role helps the customer to faster benefit from the GitLab solution and realize business value. Meanwhile, Professional Services Engineers also need to provide feedback to product management and engineering team on the actual field experience through customer engagements and implementations.To learn more, see the Professional Services Engineer handbookLevel Junior Junior Professional Services Engineers share the same requirements and responsibilities outlined on our jobs page but typically join with less relevant experience, alternate background and/or less industry exposure than a typical Professional Services Engineer.`Job Grade The Junior Professional Services Engineer is a grade 8 .Responsibilities

• Represent GitLab and its values in public communication around broader initiatives, specific projects, and community contributions.
• Install & configure GitLab solutions in customer environment as per Statement of Work (SOW)
• Provide technical training sessions remotely and/or on-site
• Develop and implement migration plan for customer VCS & data migration
• Assist GitLab customer support team to diagnose and troubleshoot support cases when necessary
• Develop & maintain custom scripts for integration or policy to align with custom requirements
• Create detailed documentation for implementation, guides and training.
• Support Sales on quoting PS and drafting SOW to respond PS requests
• Travel required - 40%
• Managing creation of new and maintaining of existing training content

Performance Indicators As with all roles in the Sales Department the Professional Services Engineer participates in the Sales KPIs .Level Intermediate The Intermediate Professional Services Engineer role extends the Junior Professional Services Engineer role.Job Grade The Professional Services Engineer is a grade 8 .Responsibilities

• Experienced with and proven knowledge with major cloud technologies and public cloud providers
• Experience with multiple highly available architectures and concepts. Kubernetes operational and deployment experience.
• Solve technical problems of high scope and complexity.
• Help to define and improve our internal standards for style, maintainability, and best practices for customer private/public cloud environments.

Level Senior The Senior Professional Services Engineer role extends the Intermediate Professional Services Engineer role.Job Grade The Senior Professional Services Engineer is a grade 8 .Responsibilities

• Mastery with and proven knowledge with major cloud technologies and public cloud providers
• Mastery with multiple highly available architectures and concepts. Kubernetes operational and deployment experience.
• Exert influence on the overall objectives and long-range goals of your team.
• Provide mentorship for Junior and Intermediate Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy.

Requirements

• Deep knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, ChatOps, and cloud native
• Above average knowledge of Unix and Unix based Operating Systems
  • Installation and operation of Linux operating systems and hardware investigation/manipulation commands
  • BASH/Shell scripting including systems and init.d startup scripts
  • Package management (RPM, etc. to add/remove/update packages)
  • Understanding of system log files/logging infrastructure
• B.Sc. in Computer Science or equivalent experience
• Programming/scripting experience & skill is required (Bash, Ruby, and Python)
• Project management experience & skills
• SCM admin and/or PS experience would be a plus
• Set up HA/DR, working with Containers and Schedulers (Kubernetes preferred) and also experience with AWS stack (EC2, ECS, RDS, ElastiCache)
• Experience with Ruby on Rails applications and Git
• Ability to use GitLab

Specialties Read more about what a specialty is at GitLab.Principal Technical Architect Job Grade The Principal Technical Architect is a grade 9 .Responsibilities

• Responsible for the application design, development and support of GitLab related Professional Services projects.
• Demonstrate progressive leadership in the full life cycle of the software development environment.
• Use of design documentation and best-practice methodologies to be responsible for the detailed design of Gitlab related projects from inception through production support.
• Ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the development teams.
• Knows and applies fundamental concepts, practices, and procedures of particular field of specialization, with awareness of related fields.
• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects
• Mentor PS and Partner Consultants providing guidance regarding Best Practice, communication, and implementation strategies
• Liaise with and support of other functional groups within GitLab including (but not limited to) training, development, support, product, engineering
• Provide business use cases supporting product QA of new releases and short- and long-term objectives of the product roadmap
• Review and provide input to PS training materials and presentations
• Develop case studies, presentations, and internal process development
• Provide support during statements of work (SOW) development for add-on or extended functionality by PS team

Requirements

• Bachelors Degree in Information Technology, Computer Science or other advanced technical degree
• Strong written and verbal communications
• 5-10 years experience delivering consulting services
• 5-10 years of enterprise level software development experience
• 5-8 years DevOps Platform experience
• Strong computer skills. Proficiency in Word, Excel and Power Point required. A working knowledge of core business systems preferred
• Excellent written and verbal communication skills with the ability to focus and clarify concepts
• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills; the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision
• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab

,

Keyskills :
aircraft maintenancesoftware development life cycleautomationaviationstatements of worksafetyuse caseson sitecadopen source softwarehandle multiple projectslife cyclestatements of work sow