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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 6 Lakh/Yr |
| Industry | Quality Certification |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
POSITION AVAILABLE: Project Manager - Key Account Manager (Client Servicing)Responsibilities:Client management:1. Act as a single point of contact for clients to maintain the relationship2. Get trained on systems/reports for clients3. Responsible for end to end project delivery i.e. development, optimization & delivery of client projects4. Build reports and set up the questionnaire(s) in close consultation with the client & project management.5. Masters and maintains knowledge of clients business, competition, and latest industry news and trends.6. Giving value-added recommendations & solutions to clients.Project Management :1. Planning and allocation of resources effectively2. To identify Operational/ Fieldwork issues and recommend solutions3. Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels4. Follow up and control project quality by spot-checkingCost control:1. Monitors agency/client budgets and billing process2. Commercial focus of changes and impact on costing & client feesAssociated Knowledge/Skills/Abilities Required:Education- Graduate / MBA with min. 4+ yrs. experience in Client Servicing / Key accounts managementPreferable from the automotive industry or Hospitality / QSR industry knowledgeCompetency Skills:- Strong on Client communication and client management.- Ability to work independently and to schedule time and resources effectively.- Ability to motivate, and direct team members- Ability to set up and manage projects keeping cost factors in mind at all timesAbility to respond to team and customer needs; to meet commitments
Keyskills :
front deskcustomer relationsclient engagementproject deliveryguest handlingclient servicingkey accountclient handlingclient relationship managementreceptionguest relationsclient communicationproject managementfront officereception manager