Project Manager Quality Assurance

Job Description

Firmwide Client Tax Operations - Transformation Program and Governance (TPG) Project Manager -AssociateJPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .Team Responsibilities:The TPG Team resides within the Corporate and Investment Banking (CIB) Client Tax Utility organization. The team works in partnership with Corporate Tax to drive common standards, a consistent view of risk, and common controls across the firms corporate and lines of business ( LOB ) indirect tax operations functions. The team will also drive synergies, best practices, and efficiencies across the groups and support a variety of regulatory programs.The Project Manager position is within the Governance & Oversight Team of the CIB Tax Utility and will work with a range of functions across the firm including: Corporate Tax, LOB Client Tax Operations, DPS Risk and Controls, Legal Entity Controllers, Risk, Compliance, Legal, Audit, and Technology to deliver on key operational, control, audit and other initiatives supporting firmwide client tax operationsKey Responsibilities:

• Perform Quality Assurance (QA) testing based on established program and defined test scripts
• Develop testing scripts for new Quality Assurance Tests, as required
• On-going maintenance of related QA Testing Program documentation including Standard Operating Procedures, Team Operating Model, SharePoint Site etc.
• Develop and maintain a formal inventory of errors identified through QA testing and partner with LOB Stakeholders, Corporate Tax, and Controls Team to document remediation plans
• Utilize agreed upon sampling methodology to ensure minimum sample sizes are met and consistency is applied across LOBs.
• Support the identification and implementation of improvements to client tax processes and controls, including system implementations and/or enhancements partnering with the LOBs based on issues identified through QA testing.
• On-going identification of automation opportunities within QA Program and areas for improvement
• Develop, identify, and run automation queries to generate reports/data required for QA testing
• On-going monitoring, creation, definition and analysis of related QA Testing metrics and trends including determining required updates needed for QA Metrics Dashboard
• Work with Corporate Tax and other internal control functions to ensure accurate and compliant tax onboarding and documentation (e.g., W-8, W-9, CRS self-certifications), withholding (e.g., FATCA, NRA, backup withholding) and reporting (e.g., FATCA/CRS, 1099, 1042-S)
• Assist with updates and presentations for stakeholder and senior management forums
• Organize and maintain the Governance and Oversight SharePoint site
• Assist other areas within the Governance and Oversight Team, as required

Experience/Qualifications:

• 1-3 years of tax information reporting and withholding (IRW) experience

• Experience in / knowledge of at least one of the following areas: tax form validation, withholding determinations, and year-end tax reporting
• Quality Assurance experience preferred
• Strong analytical and problem-solving skills
• Ability to focus and pay attention to detail
• Strong relationship management and communication skills (written and verbal)
• Ability to respond quickly to critical business needs
• Strong organizational skills; ability to work well with others under a tight deadline
• A quick learner who is highly motivated, results orientated, collaborative and with a strong sense of integrity
• Ability to plan, lead and execute projects in an efficient and effective manner
• Strong MS Office skills (Excel, PowerPoint, etc.)
• Familiarity with SharePoint, Alteryx and BI tools such as Tableau, with the ability to pick up new tools and applications quickly
• Able to work effectively in a multicultural and international environment
• Bachelor s degree in Business or related field

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Keyskills :
javacustomer relationsreportinginternal controlqa testingms officeoffice skillsproblem solvingcorporate taxsmall businessstandard operating proceduresproject management