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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Roles and Responsibilities Monitor, evaluate process, quality metrics & give feedback to telecaller Work on data analysis and train Executives. Conduct regular briefings to review quality standards and updates Work on initiatives to achieve highest possible quality on calls Handle individual Quality to check the performance. Conduct training session to improve skill sets of Executives. Conduct quality induction/ session for the new hires Call Auditing, Call barging Timely feedback to agents. Skills : Experience from BPO/ Call Centre.Fluency in English Language, effective verbal and written communication skills, interpersonal skills, clear pronunciation, effective listening skills, ability to comprehend relevant accent, knowledge of transaction/ call flow, email etiquettes, knowledge of call backs and escalation procedures and feedback mechanisms.You are Applying For - Quality Analys,
Keyskills :
qualitycustomer relationstest casescalibrationauditingnew hirescall flowdata analysisenglish languagequality standardscommunication skillsinterpersonal skillswritten communicationemailenglishmetrics