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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Roles & Responsibilities:- Participates in design of call monitoring formats and quality standards.- Provide actionable data for agent improvement.- Coordinates and facilitates call calibration sessions for internal as well as external.- Monitoring calls of QAS & providing them feedback on timely basis.- Prepares and analyzes quality reports for management staff review.- Suggests training needs and developments.- Handling quality related escalations & taking action against the same on timely basis.- Contribute for the initial hiring and selecting process.- Coach and guide team to think proactively and encourage them to improve on process and productivity.Location: Mumbai Branch: Mahape Experience:3 - 6 yearsSalary Range:As per industry standardFunctional Area:Team Leader-Quality Assurance/Quality ControlEmployment Type:PermanentDesired Candidate Profile:- At least 2 years team handling experience as Quality team leader- Candidate must be graduate- Excellent oral, written and interpersonal communication skills- Exceptional listening and analytical skills- Intermediate level of knowledge / expertise with PC (MS Word & MS Excel),
Keyskills :
call monitoringteam handlingcalibrationcall calibrationcustomer relationsbehavioral traininginterpersonal communicationtest casesqualitytraining needsauditing