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Regional Training Manager - Virtual Relationship Manager Channel

5.00 to 8.00 Years   Mumbai City   23 Jun, 2022
Acura Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BDTraining & Development
EmploymentTypeFull-time

Job Description

    Job Title: Regional Training Manager - Virtual Relationship Manager ChannelIndustry: BFSIFunctional Area: Retail LiabilitiesQualifications Graduate, MBANo. of vacancies: Multiple openingsExperience: 5+ yearsAnnual CTC: 15-16 LPAJob Location: Mumbai, HyderabadMandatory Key skills: Contact center, VRM Channel, retail liabilities, training and quality, sales.VRM Zone Training Manager will be leading training and development of VRMs in the zone. He/she will be responsible for the following: - Training support across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards, Wealth Business, CA business and other cross-sell products - Devising techniques to enhance customer engagement, monitoring call engagements and ensuring industry best practices are followed to drive efficiencies from team, - Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals -Ensuring quality customer engagement by VRMs and making continuous effort to improve same by adopting industry best practices. Also responsible to ensure adherence with telecalling guidelines as per regulatory industry norms. - Liasioing with other product leadership teams (on-ground) to be informed on latest product developments and train VRM teams accordingly - Devising various approaches such as Role Plays, Engagement Scripts and adopting industry best practices to enhance peer learning among VRMs - Incumbent is Responsible for monitoring calls/engagement quality - sales and processes followed by VRMs in the region - Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring VRM adoption of same - Initiation of recruitment program, to hire industry best talent for the organization - Manage and reduce attrition rate among VRMs by following industry best practices. Interested candidates can share their CV onhidden_email

Keyskills :
retail liabilitiessalescontact centervrm channel

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