Seekers- Client Manager

Job Description

The Client Manager ( CM ) is the pivotal relationship in the Client Delivery team responsible for client onboarding and delivering exceptional client account management. Key responsibilities include: Client On boarding, Client Due Diligence & Account Opening
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Follow-up and collect documents from client (depending on client sensitivities) ensuring the Once to Client rule is adhered to as much as is practical
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Support network account opening related process as appropriate
Account management and maintenance
• support the Relationship Managers to ensure strong client delivery execution and proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health
• Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client and relevant internal stakeholders to ensure the clients expectations are met or exceeded
• Escalate issues/concerns relating to account maintenance activities to the GAM/CM Team Lead for follow up as relevant
• Ensure adherence to all internal/regulatory policies & regulations eg. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
• Co-ordinate with various stakeholders and product teams to ensure timelines are met with respect to transaction bids and implementation
• Identify and escalate any operational risks relating to the client portfolio account management and escalate to the GAM/CM Team Lead
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
• Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes
Governance
• Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering effective governance ; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities Documentation: Credit (existing deals Renewals/Amendments) & Other:
• Engage and follow up with /GAM/RAM/FAM if required with respect to any outstanding CDD related items e.g Update known changes, respond to case queries, CDD overdues, approval/review of CDD cases, etc.
• Engagement and coordination with Legal & Compliance, Credit, CRC, CDU and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
• Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
• Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems
• Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner
Account Management & Portfolio Quality
• Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, WorkBench.
• Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and GAM/FAM.
• Act as escalation points for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant Support Loan Drawdown, Cash Management, LTP Trades (FI), Trade Offerings & Audit Confirmations
• Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
• Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster Turn Around Time on trade transactions.
• Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• Provide support on other projects as assigned
Key Stakeholders Internal:
• Senior Banker/Banker for designated portfolio
• Credit Analyst for designated portfolio
• Product partners for designated portfolio
• Key functional partners ie, Credit, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
• CM Team Lead
• Segment Leadership team
External:
• Clients
• Legal firms, Audit
• Market Data Services providers
Our Ideal Candidate
• Strong understanding of client delivery processes and adherence to standards and controls
• Strong product knowledge including cross-product operational knowledge and/or experience
• Comprehensive understanding of all systems required to effectively manage the client account
• Knowledge of coverage policies core to the responsibilities of this role i.e. CDD, Credit and Bank legal documentation frameworks
• Strong understanding of Credit & AML Risk
• Comprehensive understanding the network and ability to facilitate network delivery through relevant documentation support
• Understanding of the client s account management needs and expectations
• A focus on developing client facing skills with a desire to take on responsibility for their own portfolio in a FAM or GAM role over time.
• Sound analytical skills to identify emerging risks, analyse transactional reports and identify issues
• Ability to meet the client s account maintenance needs and effectively support the GAM/FAM with all process, reporting and documentation management requirements including CDD and Credit support
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Keyskills :
customer relationskeeping things simpleproject managementdata servicesteam management