Senior Support Analyst

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Ideal candidate must be an SRE Engineer with proven credentials of delivering in world class engineering teams with 8+ years of relevant experience. With a bachelor s degree in Computer Science, engineering or equivalent discipline.
• He/she must have relevant experience fulfilling responsibilities of the position.
• Must be a confident self-starter with ability to collaborate and devise solutions. Relevant industry certifications are an added plus.
• Ability to learn and adapt to new technologies and frameworks is required. Strong foundational knowledge on object-oriented analysis and design, with hands-on skills in Java / J2EE
• Working knowledge of one or more of services like Spring Boot, Jboss Fuse, Active MQ, Apache Camel, Tomcat,
• Hands-on knowledge in Oracle,KDB
• Application performance tuning, application performance analysis and tuning, analysing performance metrics
• Hands-on experience on Linux/Unix environments

Preferred competencies:

• Dev Ops Tools and CI/CD Processes Maven, GIT, BitBucket, Junit, Jenkins, JIRA, Confluence
• Web services, API design, Defining Specification using swagger/RAML.
• Knowledge of microservices architecture
• Good to have experience in containerization technologies - Docker, Kubernetes
• Good to have experience in ProC language
• Experience with automated test configuration

Business

• Independently contribute to Maintain, Enhance and Develop existing applications
• Improve code quality statistics, participate/drive code reviews and continuously reduce technical debt
• Study existing engineering processes and contribute to improvements to drive up efficiencies
• Collaborate with teams globally to deliver, present ideas and innovate
• Model behaviours that facilitate Agile delivery
• Exhibit passion for client experience with a user-first mindset
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives
• Daily tasks include providing Level2/Level 3 support to these environments. This means solving incidents and problems and applying changes according to the defined process
• Passion to drive automation with an objective to eliminate toil. Should have proven deliverables on successful automation use cases

ProcessesPeople and Talent

• Build a transparent and collaborative culture in which incentives are based on support of Client Income with specific performance metrics on the Banks values Web services, API design, Defining Specification using swagger/RAML.
• To work in partnership with teams across and ensure that the flow trading product is value additive for clients and the bank

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key StakeholdersPSS L&C CFCC Function, Surveillance team, relevant Business teams and Internal Regulators Our Ideal Candidate

• Substantial experience in the banking industry, including demonstrated success in a similar role.
• Must possess sharp business acumen (including ability to assess risk and appropriate levels of return), excellent interpersonal skills and multi-cultural awareness and sensitivity.
• Ability to work with geographically dispersed and highly varied stakeholders
• Should be an SRE engineer.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
unixsqlchange managementincident managementslaboard of directorsspring bootweb servicesapache camelservice levelbusiness acumencomputer sciencestatements of work sow