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Senior Support manager

7.00 to 10.00 Years   Mumbai City   14 Sep, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesProcesses

  • To continuously track Change / Incident Management / Problem Management.
  • To ensure organization process compliance.
  • To ensure Proactive monitoring and health check on applications to achieve high availability and stability of the production systems.
  • To track and manage capacity for all the supported suite of applications.
  • To ensure support procedures are in place and adhere to Group Security & Audit policies.
  • To participate in general functional activities & define and improve processes for the Organization.
  • To have exposure in Transition / Transformation projects converting legacy to strategic applications.
  • To assist in new implementations and/or upgrades on existing/new applications, platforms.
  • To perform Continuity management
People and Talent
  • Should be a good team player.
  • Should be flexible to work in shifts
Risk Management
  • To perform Continuity management.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Technology & Innovation Stakeholders
Our Ideal CandidateMust Haveshould have relevant experience of 7 - 10 years
  • Knowledge/experience in multifactor authentication tools like forge Rock, Gemalto etc
  • Knowledge/experience in desktop multifactor tool secret double octopus
  • Knowledge/experience in authentication products like Oracle unified directory, forge rock directory service, LDAP etc
  • Knowledge/experience in Linux server platforms e.g RedHat, etc.
  • Knowledge/experience in Shell / Java scripting
Good to Have
  • Knowledge/experience in multifactor authentication tools like forge Rock, Gemalto etc
  • Knowledge/experience in Enterprise Infra & Networks e.g. Windows / Network Authentication, Integration (Bind) Subnets, DNS, DHCP, L2/L3switch, firewall, load-balancer, etc.
  • Knowledge/experience in Enterprise Monitoring tools
  • Knowledge/experience in Enterprise Backup
  • Knowledge/experience in Virtualization
  • Knowledge/experience in ITSM tools e.g. Remedy, ServiceNow
  • Knowledge on cloud based application support, SRE and automations
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salestechnical supportslacustomer relationsdeliverylinux serverhealth checkmonitoring toolsfinancial marketshigh availabilityapplication supportincident managementproactive monitoring

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