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Service Analyst, EMEAI

3.00 to 8.00 Years   Mumbai City   22 Dec, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Job TitleService Analyst, EMEAILocation(s)MumbaiPurposeThe Service Analyst EMEAI will support and assist the Service Enablement Leader EMEAI to implement high-quality, data-driven decisions. The Service Analyst will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow. They will use advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.Key ResponsibilitiesOperational Excellence

  • Support the launch of Service Programs to enhance and boost Service Operational Efficiency
  • Assess Field Service Key Performance Indicators, perform business analytics and Reports; integrate assessment with business and process analysis to promote improvements, including change management programs to ensure full understanding and adoption
  • Identify and promote best practices and process simplification opportunities. Drive the changes to simplify those processes wherever possible
  • Provide Regular dashboards, reports, analysis and recommendations on operational performance to Service leadership EMEAI.
  • Work with local country teams to identify process gaps and develop action plans.
  • Improve effectiveness by providing key management data and working with the local service management teams to drive operational performance in all the areas of efficiency, productivity, customer response, completion and inventory
  • Drive the AIP (Annual improvement plans) process supporting the European Service Leader: project plan, implementation, monitoring, reporting and results accountability
  • Deal with ad hoc enquiries for operational data from Regional Service Leadership Team or supporting functions.
  • Business representative on business systems and tools, interfacing with IT and other stakeholders as necessary. Managing change requests.
  • Using automated tools to extract data from primary and secondary sources
  • Removing corrupted data and fixing coding errors and related problems
  • Developing and maintaining databases, data systems reorganizing data in a readable format
  • Performing analysis to assess quality and meaning of data
  • Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
  • Analyzing local, national, and global trends that impact the organization
  • Preparing reports for the management stating trends, patterns, and predictions using relevant data
  • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
Business KPIs Management
  • Customer satisfaction help drive improvements from current EMEAI NPS value.
  • Stabilize KPI metric measurement and improve visibility
  • Drive Improvements to above KPIs by regular Cadence and operational reviews
  • Drive and implement forthcoming SVMX Improvements Train, implement, execute
,

Keyskills :
incident managementroot cause analysisslaaccess managementadvisorykey performance indicatorsdata modelingfield servicekey managementprocess analysisanalysis reportsbusiness systemschange management

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