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Service Operations Application Developer

6.00 to 8.00 Years   Mumbai City   04 Jan, 2022
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role : Application Developer
  • Project Role Description : Design, build and configure applications to meet business process and application requirements.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work Location : Mumbai
  • Must Have Skills :Service Operations
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : Maintain incident logs describing the event, what occurred, timing, root cause and actions taken to resolve Follow-up on incidents to ensure permanent corrective action has been identified Ability to define workarounds for known errors and initiate process improvements Ability to Trigger the Problem Management process as part of the Post Incident review phase Ability to facilitate the search Proactively and reactively for solutions to prevent the most complex problems from recurring
      • Technical Experience : Must have 10-15 years of experience in managing Incident flow life cycle up to resolution in Banking IT-Support project, preferably in FINACLE core banking Application Banking Client facing exposure is must Must have 10 years of experience with ITSM or Ticket Management systems such as Unidesk, JIRA, ITSM, HPSM etc Must have hands on experience in managing production incident and work with different stakeholders to prioritize the incidents
    • Professional Attributes : Advanced communication skills, both written and verbal Ability to work with discipline in 24 x 7 x 365 working environment Should be available to work/operate from client location/office ie, Mumbai Bangalore
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Keyskills :
javajavascriptsqlcustomer relationshtmlit supportlife cycleroot causecore bankingbusiness processcorrective actionproblem managementmanagement systemssoftware engineeringitsmjira

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