Specialist, Client Delivery

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities Strategy
• The Client Manager support will be responsible for supporting Client Managers (CM) and Relationship Managers (RM) with remediation activities and any administrative tasks related to BAU
• Key components of the role include supporting the following activities
1. Acting as a central point of contact between the Group Project team, Remediation team, Front office (RM/CM) and the other stakeholders (IMO, FCC etc.)
2. Support in completing risk assessment forms, downloading account activity review reports/ revenue reports and presenting them in concise format for support/ approval
3. Perform Client outreach, incl discussion around data/document requirements & collation
4. Consolidate requirements for remediation and present to RM/CM for input and approval
5. Monitor, track progress of the client records and produce management information
6. Follow-up with client, RM and other stakeholders
7. Organize triage meeting and facilitate conversation with Front office, Project & other support functions
8. Support CM / RM with BAU activities such as on-boarding, account setup, static data maintenance, off-boarding etc.
Business
• Provide quality support and advice to Relationship Managers (RM s) within all lending units located in Standard Chartered Bank [India] on all documentation related matters, including the origination of documentation for customers where required
• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) & Commercial Banking clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
Processes General Assist RM/ CM to
• Manage the book of work by consolidating the list of clients / cases and the associated tasks to complete
• Simplify and streamline the ask from RMs (and clients) to complete onboarding / review / update tasks by obtaining information from Acceptable Data Sources (ADS)
• In agreement with RMs, perform client outreach to source ID&V and other due diligence / risk assessment related information
• Engage with FAMs, product partners and relevant support teams to complete the CDD / GIC onboarding / review
• Support RMs by reviewing / Updating the due diligence documentation such as Account Activity Review, TP Review form (BD CA), SRAF etc.
• Note: CET / Remediation Team would have drafted the forms to provide information that they are able to find on ADS or within existing due diligence records
• Liaise with Group CFCC / Country CFCC, Regional risk managers and corresponding teams to obtain the requisite approvals required for the due diligence record to be completed timely
• Provide regular progress updates and ensuring timely response from RMs without escalations
Client Off-boarding
• Gather all approvals prior to raising request in appropriate systems
• Initiate the off-boarding request in Workbench
• Act as liaison between off-boarding team and the RM/CM
• Assist in clearing o/s transactions when possible
• Ensure the CDD/GIC/BBA is closed in a timely fashion
• Follow-up with all teams to prevent delays and to ensure all trouble spots is managed and issues identified in time
• Ensure the Due Diligence record is marked as closed
Administrative Tasks
• Follow-up with Front office (RM/CM), Client and other support functions by Phone/email/triage meeting to resolve blockages
• Support RM / CM with any assigned administrative tasks
• Facilitate correspondence with SCB network to develop and enhance global client relationship
Static maintenance and other
• Perform ad- hoc projects as needed.
• Assist with updating of RM/GAM tagging in the various systems.
• Assist with queries regarding the Static data and processes for clients.
• Follow-up with various support teams to resolve issues with Static data
People and Talent
• Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
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Keyskills :
ms officerisk managementdue diligencestatic datahuman skillsfront officekeeping things simplerisk assessment