Support Lead

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe Securities Services Clearing and Settlements Technology team requires Support Lead to manage the Application support for Custody business. The candidate would be required to perform technical analysis, derive solutions and defect management in supporting the application.He/she will be working closely with the business stakeholders, vendor, core project and other interface system teams within the bank. The candidate should have prior experience in custody applications either in development / support / testing and having domain knowledge is essential.

• Primarily to ensure system availability & stability of settlement application for custody business.
• Incident Management Provide resolution for the incidents raised for custody business. The TCS BANCS product knowledge is required for this.
• Situation management - actively participate and manage situations and ensure no/minimal impact in system availability
• Monitoring Identify and configure key KPIs in system stability for proactive monitoring
• Stakeholder management - work closely with delivery, Ops, business and other tech units to ensure system stability
• Risk management - proactively identify risks time to time and manage it for logical closure
• Automation Identify opportunities to eliminate redundant/manual activities and actively involve in automation

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working., *About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe Securities Services Clearing and Settlements Technology team requires Support Lead to manage the Application support for Custody business. The candidate would be required to perform technical analysis, derive solutions and defect management in supporting the application.He/she will be working closely with the business stakeholders, vendor, core project and other interface system teams within the bank. The candidate should have prior experience in custody applications either in development / support / testing and having domain knowledge is essential.

• Primarily to ensure system availability & stability of settlement application for custody business.
• Incident Management Provide resolution for the incidents raised for custody business. The TCS BANCS product knowledge is required for this.
• Situation management - actively participate and manage situations and ensure no/minimal impact in system availability
• Monitoring Identify and configure key KPIs in system stability for proactive monitoring
• Stakeholder management - work closely with delivery, Ops, business and other tech units to ensure system stability
• Risk management - proactively identify risks time to time and manage it for logical closure
• Automation Identify opportunities to eliminate redundant/manual activities and actively involve in automation

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
unixcustomer supportsalesaccountsadvertisingdefect managementproduct knowledgetechnical analysisapplication supportpersonal responsibilityriskturnbrandvisitethicsvendortestingcustodybusiness