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Team Lead(Backoffice operations)

8.00 to 13.00 Years   Mumbai City   05 Mar, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

Opening for a well known MNC dealing into management consulting servicesPosition- Team LeaderOpening for APAC SHIFTTiming:- 3.30AM(Pickup will be provided)Job Location- Mumbai ( Central line)Qualification- Any graduateThe primary objective of the Team leader is to lead a customer focused team committed to the provision of a high quality administration serviceJobResponsibilities

  • Achievement of service standards and client specific requirements regarding quality assurance, daily reporting and end of month reporting
  • Create a team culture where staff are customer focused
  • Ensure the team provide accurate and complete information, solve problems and complete transactions in a professional and timely manner to agreed standards
  • Monitor customer satisfaction results and proactively improve these by focusing on key drivers
  • Monitor and measure team and individual staff performance against agreed KPIs
  • Provide regular feedback sessions (as specified in performance agreement) and performance improvement plans for team members who are not meeting agreed measures and standards
  • Manage team resources by ensuring availability and punctuality of team members
  • Ensure employees credit time and leave accruals are within guidelines
  • Prepare data for monthly reports for clients and internal stakeholders
  • Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity
  • Implement and support changes and improvements
  • Manage escalations and seek to resolve them to the satisfaction of the customer and client
Important Criteria
  • Sound knowledge of Capital market, corporate actions & Corporate market
  • Understand Share registry Business
  • Maintenance of all shareholder information to specified service standards
  • Offer constructive feedback to resolve complex issues.
  • Liaison and resolution of enquiries from shareholders and third party agents via correspondence or telephone
  • Assist in the maintenance of operational filing, record keeping and destruction of items.
  • Keep an eye on high value transactions to mitigate the exposure.
  • Maintain and develop working relationships with other departments enabling completion of tasks and queries.
  • Resolution of internal and external telephone enquiries.
Experience & Personal Attributes
  • Previous supervisory experience
  • Ability to coach and motivate a team
  • Ability to build a team and develop team performance
  • Excellent verbal and written communication skills
  • Exhibits high level client service skills
  • Excellent problem solving skills both independently and supporting others
  • Excellent time management skills.
  • Tertiary qualification in a relevant field desirable
Interested Candidates can send their updated cv onprachihr89@gmail.comRegards PrachiAdroit managers HR Consultant

Keyskills :
sharescapital marketcorporate marketteam leadercorporate action

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